Credit Controller

Credit Controller

Division:Finance & Corporate
Department:Revenue

• Salary:National (Edinburgh and Leeds) ranging from 39100 to 50000 and London from 41600 to 55000 (salary offered will be based on skills and experience)

• This role is graded as:Associate Level 8 Corporate

• Your recruitment contact isSonikavia . Applications must besubmittedthrough our online portal. Applications sent viasocial media oremail will not be accepted.

About the FCA and team

We regulate financial services firms in the UK to keep financial markets fair thriving and effective. By joining usyoullplay a key part in protecting consumers driving economic growth and shaping the future of UK finance services.

The Revenue Department is part of the Finance & Corporate Services Division and is responsible for collecting data modelling fees invoicing and collecting fees from fee payers to raise the Annual Funding Requirement for the FCA and other external regulatory authorities. The role will give you the opportunity to participate in continuous improvement initiatives within the team and wider Department.

Role responsibilities

• Support a diverse portfolio of firms building trusted relationships that empower you to respond confidently to queries and help ensure payments and commitments stay on track

• Become the guardian of accurate feetariff data applying FCA policy and Handbook rules with precision while supporting firms to submit highquality information

• Manage and shape meaningful adhoc projects often collaborating across FCA teams and partnering with external stakeholders to implement changes and improve outcomes

• Manage client account oversight engaging with a wide range of firms and ensuring every interaction reflects our high standards of communication and professionalism

• Turn data into insight providing stakeholders with timely analyses that support decisionmaking and contribute directly to the FCAs funding objectives

• Act as a problemsolver and connector working with colleagues across the organisation and external partners to research resolve and unravel complex feerelated queries

• Deliver high-quality customer service representing the FCA with confidence while gaining invaluable exposure expanding your skillset and playing a key role in supporting our mission

Skillsrequired

Minimum:

• Extensive experience in credit control preferably within the financial services sector

• Demonstrated experience in evaluating and resolving complex account or query escalations using effective judgment and problemsolving skills

• Demonstrated experience in managing a large portfolio of accounts while consistently reducing debtor days and securing payments within agreed terms

Essential:

• Strong communication and interpersonal skills engaging clearly with stakeholders at all levels while maintaining attention to detail supported by peoplemanagement experience and the ability to deputise for their line manager

• Solid analytical and organisational skills with the ability to interpret information accurately work to deadlines and use Excel proficiently (including pivot tables Vlookups and IF statements)

• Knowledge of the FCA Handbook and feerelated rules with the ability to manage competing priorities and escalate issues appropriately to maintain quality and timelines

• An effective collaborator who balances varied responsibilities initiates improvements and helps deliver shared results

Benefits

• 25days annual leave plus bank holidays

• Non-contributory pension (812% depending on age) and life assurance at eight times your salary

• Private healthcare with Bupa income protection and 24/7 Employee Assistance

• 35 hours of paid volunteering annually

• Hybrid model where employees work a minimum of 40% in the office each month (expectation of50% for senior leaders). Changing from September toa minimum of 50% in the office each month (expectation of60% for Directors andExecutive Directors)

• A flexible benefits scheme designed around your lifestyle

For a full list of our benefits and our recruitment process as a whole visitour benefits page.

Our values and culture

Our colleagues are the key to our success as a are committed to fostering a diverse and inclusiveculture: onethatsfree from discrimination and bias celebrates difference and supports colleagues to deliver at their believe that our differences and similarities enable us to be a better organisation one that makes better decisions drives innovation and delivers better regulation.

If yourequireany adjustments due to a disability or condition your recruiter is here to help - reach out for tailored support.

We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs including options like part-time and job sharing where applicable.

Disability confident: our hiring approach
Were proud to be aDisability Confident Employer andtherefore people or individuals with disabilities and long-term conditions who best meet theminimumcriteria for a role will go through to the next stage of the recruitment cases ofhigh applicationvolumes wemay progressapplicants whose experience most closely matches the roles key requirements.

Usefulinformation andtimelines

Timeline:

• Jobadvertclose: 25th February 11.59 PM

• CV Review/Shortlist: 27th February

• First Interview: w/c 4th March 2026

• Your Recruiter will discuss the process in detail with you during screening for the role therefore please make them aware if you are going to be unavailable for any date during this time.