Team Manager

As a Team Manager in Claims youll play a pivotal role in supporting Australians at some of the most important moments of their lives. Leading with empathy integrity and accountability youll help bring TALs Claims Philosophy to lifeensuring customers receive fair timely and human-centred outcomes when they need them most. By balancing exceptional service with strong risk and governance practices this role contributes directly to TALs purpose of protecting what matters building trust and delivering confidence and care for our customers partners and communities.

In this role you will:

• Lead fair timely and humancentred claims outcomes that protect customers while sustaining portfolio performance.
• Deliver a marketleading customer experience by resolving escalations and strengthening trust at critical moments.
• Embed strong risk governance and compliance discipline to ensure every decision meets regulatory and ethical standards.
• Develop a highperforming engaged team through coaching capability uplift and clear accountability.
• Provide expert oversight of complex claims to ensure consistent highquality liability and strategy decisions.
• Champion continuous improvement to lift claims quality service outcomes and ways of working.

Qualifications :

• Brings solid claims experience and insurance knowledge supported by relevant qualifications or practical leadership experience with a strong understanding of life insurance and claims decisionmaking.
• Leads with empathy and accountability supporting customers and teams through sensitive highimpact moments.
• Demonstrates strong organisation and prioritisation managing time and competing demands effectively while maintaining high standards of delivery.
• Develops people and capability creating an environment where individuals grow perform and feel supported.
• Communicates clearly and calmly under pressure solving problems thoughtfully and building trust with stakeholders.

Additional Information :

TAL is one of Australias leading life insurers committed to inclusion and supporting the career growth of our diverse workforce. Were proud to be:  

• An Inclusive Employer Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index  

• Diversity Champions Member of Diversity Council Australia Australian Disability Network Pride in Diversity and Champions of Change  

• Reconciliation Advocates Read our Innovate Reconciliation Action Plan. 

• We welcome applications from people with diverse experiences perspectives and backgrounds including Aboriginal and Torres Strait Islander people caregivers individuals living with disabilities people from culturally diverse backgrounds and the LGBTIQ community.  

• Need adjustments during the recruitment process Let our team know by getting in touch with us  here to support you. 

Yourealwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and valueworking together to find the best solutions for problems.  

As part of the recruitment process there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History Bankruptcy Entitlement to Work Regulatory and Reference Checks.  

#LI-Hybrid 

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

Remote Work :

No

Employment Type :

Full-time