Business Support, Administrative Services

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Job Description Facility Operations Executive

Location: Tech Park (Property Management Site)
Employment Type: Full-time Shift-based
Reports To: Estate Manager / Facility Manager

1. Role Summary

The Facility Operations Executive is responsible for ensuring smooth daytoday functioning of the tech park including building operations MEP systems vendor management soft services safety compliance and tenant coordination.
In addition the role manages office operations inventory control store management and supports administrative requirements of the Estate Management Office.

2. Key Responsibilities

A. Facility Operations & MEP

• Monitor and manage daily operations of MEP systems including HVAC electrical systems DG/UPS water systems STP/ETP/WTP plumbing lifts and fire systems.

• Ensure PPM schedules are followed; track breakdowns and ensure rectification within SLA.

• Conduct routine floor inspections plant room checks and common area audits.

• Update work orders asset history and checklists in CMMS/CAFM systems.

B. Soft Services Operations

• Monitor and control housekeeping security landscaping and pest control services.

• Ensure cleanliness hygiene and service quality in lobbies washrooms and common areas.

• Support security operations: access control CCTV monitoring patrol effectiveness incident response.

C. Vendor & Contract Management

• Supervise vendor workforce across all services.

• Track KPI/SLA performance and ensure documentation attendance and service reports are verified.

• Raise non-conformance reports (NCRs) and ensure timely closure.

• Support PR/PO creation and vendor invoice validation.

D. Statutory Compliance & EHS

• Maintain 100% compliance with local/state building regulations (fire lifts electrical inspectorate PCB etc.).

• Conduct safety toolbox talks ensure PTW/LOTO practices and manage emergency drills.

• Maintain statutory logs licenses and audit-ready documentation.

E. Energy & Utilities Management

• Monitor energy water and diesel consumption; support energy-saving initiatives.

• Track BMS alarms trends temperature profiles and support optimization.

• Assist in ESG/green-building activities (waste segregation water reuse recycling).

F. Office Operations & Administrative Support (Added Section)

• Ensure smooth functioning of the Estate / Management Office with proper documentation and coordination.

• Manage visitor handling courier management front office support meeting room readiness and pantry needs.

• Coordinate with IT support for office equipment and access card requests.

• Assist with internal meetings training sessions and event arrangements.

G. Inventory Material & Store Management (Added Section)

• Maintain inventory of consumables cleaning materials PPE tools electrical/plumbing spares and office supplies.

• Conduct monthly stock audits maintain stock registers and reconcile discrepancies.

• Ensure proper storage labeling and housekeeping of store rooms.

• Manage GRN follow up on delivery schedules and coordinate material inspection.

• Raise purchase requests (PR) track purchase orders (PO) and maintain consumption reports.

H. Tenant Coordination & Experience

• Serve as primary contact for tenant escalations complaints and service requests.

• Communicate planned shutdowns maintenance activities and emergency works.

• Support tenant fit-outs access requests weekend works and coordination with vendor teams.

I. Digital Systems & Reporting

• Operate CAFM/CMMS BMS access control systems and visitor management tools.

• Prepare daily/weekly/monthly reports on operations incidents SLA performance PPM stock usage and utility consumption.

3. Required Qualifications

• Any Bachelors Degree BA BCom BSc BBA BE/BTech etc.
  (Technical qualifications preferred but not mandatory.)

• 26 years of experience in facility management or property operations.

• Basic knowledge of building services (MEP) housekeeping and vendor coordination.

• Working knowledge of MS Office; familiarity with CMMS/BMS preferred.

4. Skills & Competencies

• Strong communication & customer service skills

• Ability to manage shift operations and emergencies

• Good documentation & reporting discipline

• Vendor coordination and people management

• Inventory and store management skills

• Knowledge of safety standards & compliance

• Team player with high ownership and accountability

5. KPIs / Performance Metrics

• SLA adherence & complaint resolution time

• PPM compliance and asset uptime

• Inventory accuracy audit results and consumption control

• Housekeeping & security quality scores

• Compliance status & safety performance

• Tenant satisfaction levels

• Cost control and utility optimization

6. Work Conditions

• Shift-based role (may include weekends/holidays as per rotation)

• Requires regular site rounds plant room inspections and field coordination

• On-call support for emergencies

Location:

Scheduled Weekly Hours:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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