Assistant Manager Operations (Flight Business)
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Role:
We are seeking a highly driven and detail-oriented professional to take end-to-end ownership of flight operations. This is a high-intensity execution-focused role ideal for someone with strong operational discipline the ability to manage high transaction volumes and a hands-on approach.
The candidate will work closely with airline partners for refund and no-show recovery drive closure of operational cases and resolve customer issues in real-time to ensure a seamless post-booking experience.
Responsibilities
- Ensure accurate and timely processing of refund and no-show recovery in coordination with airline partners and internal teams.
- Track pending refund/No show cases follow up continuously and drive closure of all operational backlogs.
- Maintain operational SLAs and improve TAT across all key workflows.
- Own the complete process for refund recovery from airlines and partners.
- Coordinate and follow up on pending refund files ADM/ACM disputes and no-show claims.
- Maintain comprehensive logs of recovery cases ensuring accuracy completeness and zero leakage.
- Escalate operational issues with airlines/partners proactively to achieve faster resolution.
- Work closely with customer support teams to reduce repeat escalations and improve customer experience.
- Identify recurring operational gaps and recommend process improvements.
- Ensure compliance with airline policies internal SOPs and operational guidelines.
- Generate daily/weekly operational MIS on refund TAT escalation volumes recovery performance and error trends.
- Maintain updated documentation of all operational processes SOPs and workflow changes.
Qualification and Skills
- 45 years of experience in operations within the travel airline or OTA industry (preferred).
- Strong understanding of flight operationsrefund rules no-show policies ADMs/ACMs GDS processes.
- Proven experience working in high-volume fast-paced operational environments.
- Strong analytical and problem-solving skills with high attention to detail.
- Excellent communication and stakeholder coordination skills.
- Proficiency in Excel Google Sheets dashboards and operational reporting tools.
Additional Information :
Responsible for safeguarding sensitive company data against unauthorized access use or disclosure and for reporting any suspected security incidents in line with the organizations ISMS (Information Security Management System) policies and procedures.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Babysitting
- Aircraft Operations
- Communication
- Air Pressure Handling
- Back Office Operations
- ACCA
About Company
Launched in 2007 by Aloke Bajpai & Rajnish Kumar, ixigo is a technology company focused on empowering Indian travelers to plan, book and manage their trips across rail, air, buses and hotels. ixigo assists travelers in making smarter travel decisions by leveraging artificial intellige ... View more
