Assistant Manager Corporate Services

Purpose of the Job

Were looking for an Associate Manager to work in a highperforming client services subteam delivering worldclass service to a portfolio of corporate clients. You will be responsible for managing a sub team operational excellence and client growth ensuring accurate timely deliverables while strengthening relationships and uncovering valueadd opportunities. 

Main Responsibilities 

Operations Technology & Compliance 

• Were seeking a meticulous accountable professional to own the daytoday operational rhythm of a client portfolioensuring accurate time recording on client matters; reviewing invoices prior to authorisation; driving cash collections within deadlines; and enforcing quality controls by ensuring all policies procedures and work instructions are consistently followed.  
• You will need to maintain clean accurate client data and documentation in our core systems (including document and client management platforms) keep complete work logs and ensure client files are always current.  
• You will champion housekeeping standards by enforcing sameday acknowledgement for all client communications circulating board papers and issuing minutes within prescribed KPIs preventing any unattended or missed work eliminating backlogs and ensuring regular followups through to closure.  
• You will monitor internal matters including file reviewsclosing all file reviews before deadline and owning the outcomeand bank transaction monitoring (BTM)ensuring all BTM items are responded to within two days and owning the outcomewhile acting promptly on compliance emails.  
• You will run an effective team cadence with daily efficient tasklist meetings with team members oversee TRC/DPO/BO trackers as applicable; lead audit readiness from the administrative side and apply a holistic lens to every transaction conducting thorough reviews.  

Clients & Growth 

• Deliver consistently highquality work by ensuring that client queries are attended to promptly completing tasks within agreed timelines and proactively managing escalations.  
• Lead the endtoend boardmeeting workflowensuring board packs are circulated ahead of meetings and minutes are released promptly in line with established KPIs. 
• Build strong client relationships through regular calls diligently log all interactions and proactively identify and pursue upsell crosssell and newbusiness opportunities while acting as a positive brand ambassador.  
• Deliver service that consistently exceeds expectations: maintain regular touchpoints to increase proximity adhere to clientrequested timelines anticipate needs and be readily available; and embed these standards across the team.  
• Uphold communication excellence by reviewing all tasks before sending to ensure they are clear complete professional and errorfree.  
• Continually surface and progress commercial opportunities within your portfolio and confidently lead fee negotiations and other challenging client conversations. 

People Leadership 

• Coach and develop a highperforming subteam by setting clear priorities via the workplanning tool running weekly huddles and holding quarterly performance conversations while driving onthejob coaching structured training and active knowledge sharing.  
• Foster collaboration across support functions and champion a constructive performancedriven qualityfocused team culture. Be appropriately assertive and provide timely actionable feedbackespecially when things go wrongsharing tips hints and best practices to improve efficiency.  
• Delegate effectively with clear ownership expectations and deadlines and lead as a handson coach through daytoday guidance and formal training sessions.  
• Ensure proactive workforce planning and coverage while safeguarding wellbeing and adherence to policy. 

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Qualifications :

• Experience: 5 - 8 years in corporate services including experience mentoring or leading a small team. 
• Bachelors degree in a relevant field (mandatory) 
• Masters degree or recognised professional qualification (e.g. ACCA CFA CGI or equivalent) 
• Client excellence: Confident communicator who can manage expectations handle complaints/escalations professionally and build rapport via regular calls and touchpoints. 
• Strong technical skills: familiar with the Financial Services Act Companies Act Insurance Act and Income Tax Act; adept at interpreting audited financial statements  and analysing shareholders agreements and complex constitutions. 
• Commercial acumen: Familiar with billing recoveries and portfolio health; able to spot and nurture valueenhancement opportunities. 
• Tools: Experience with document/client management systems and payment platforms; disciplined use of a workplanning tool 

Additional Information :

All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful.  These are:

• We are CLIENT CENTRIC  Clients are at the centre of our world and were committed to providing expertise and specialist solutions to meet their most complex challenges.
• We are AMBITIOUS  We aim high. We think and act globally seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
• We are AGILE  We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple efficient and effective.
• We are COLLABORATIVE  With a curious mindset we ask the right questions to get to the right solution for our clients faster. We collaborate to win together and share our successes.
• We are ETHICAL  We behave with integrity at all times and assume positive intent building trust through responsible actions and honest relationships.
  Equal Opportunities for Everyone

Please let us know if theres anything we can do to make the process easier for you. You can reach us at .

Were an equal opportunity employer. All applicants will be considered for employment without attention to age ethnicity religion sex sexual orientation gender identity family or parental status national origin or veteran neurodiversity or disability status. 

Remote Work :

No

Employment Type :

Full-time