Community Manager
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Job Location:
Port Louis - Mauritius
Monthly Salary:
Not Disclosed
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
About the Role
HRLadderBox on behalf of our iGaming client we are looking for aDigital Community Managerto oversee and grow their online communities across multiple social platforms. The ideal candidate will be responsible for devising the community engagement strategy implementing it across channels and ensuring consistent growth engagement and brand presence. This is a hands-on role requiring both creativity and data-driven decision-making.
Your Impact
- Strategy & Planning
- Develop and execute the community management strategy across all social media platforms (Facebook Instagram Twitter/X LinkedIn TikTok YouTube etc.).
- Define KPIs for engagement retention and growth and report on performance regularly.
- Align community strategies with overall marketing and brand goals.
- Community Engagement
- Foster and manage daily interactions with online communities responding to comments messages and discussions.
- Create meaningful conversations that enhance brand loyalty and trust.
- Moderate communities to ensure a safe positive and brand-aligned environment.
- Content & Campaigns
- Collaborate with the creative/marketing team to plan schedule and publish engaging content.
- Organize online events contests and campaigns to drive participation and awareness.
- Monitor trends in digital and social media bringing fresh ideas to the community strategy.
- Analytics & Reporting
- Track engagement metrics and community sentiment across channels.
- Provide insights and recommendations to improve performance.
- Utilize analytics tools to measure campaign ROI.
- Collaboration
- Work closely with Marketing Customer Support and Product teams to relay community feedback.
- Act as the voice of the community internally to inform future strategies.
You Bring
- Bachelors degree in marketing Communications Digital Media or a related field.
- Languages:Fluency inEnglish & French(both written and spoken).
- Minimum2 years of experience in community management(digital and/or social media).
- Proven experience in devising and implementing social media/community strategies.
- Proficiency with community and social media management tools (e.g. Hootsuite Sprout Social Buffer Meta Business Suite Discord Telegram Slack or equivalents).
- Excellent communication copywriting and storytelling skills.
- Strong organizational and multitasking abilities.
Good to Have
- Experience in theiGaming industryor a similar fast-paced digital sector.
- Knowledge of SEO social listening and social analytics tools.
- Familiarity with CRM and marketing automation tools.
- Basic design/editing skills (Canva Photoshop video editing tools).
What is Offered
- Competitive salary depending on experience & qualifications.
- Opportunity to shape and grow the brands digital community presence.
- A collaborative and innovative work environment.
- Career growth in an exciting and evolving industry.
Company Industry
IT Services and IT Consulting
Key Skills
- English
- User Interface
- Communication
- Content Writing
- Online
- Internet
- Youtube
- Management skills
- Digital speech
- Speaking skills
- Analytics
- Writing Skills
