Service AdvisorWarranty Administrator
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Job Location:
Wharton, NJ - USA
Monthly Salary:
Not Disclosed
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
The responsibilities of a Service Advisor/Warranty Advisor includes greeting customers listening to their needs and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled. Also review and submit warranty claims to manufacturer. they will submit extended warranty claims and request payment after vehicle repairs complete.
By working at a Ford dealership you can be a part of a brand that honors the past and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!
Warranty Administrator/Service Advisor Compensation and Benefits:
Competitive Pay
Flexible Working Hours
Health Insurance
PTO & Sick Leave
401(K)
Warranty Adminstrator/Service Advisor Responsibilities:
Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
Warranty Administrator/Service Advisor Requirements:
Previous experience at a Ford dealership as a warranty administrator necessary
Ability to identify the problem quickly
Knowledge of automobiles
Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor assistant lane manager or service consultant
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Minimum of 1 year in service department
Ability to lift 50 pounds and work on your feet for extended periods of time
Ability to work in a fast-paced environment
Basic computer skills
Positive friendly attitude
High school diploma or equivalent
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
Required Experience:
Unclear Seniority
Key Skills
- OEM
- Customer Service
- Organizational skills
- Algebra
- Computer Skills
- Dealership Experience
- Mechanical Knowledge
- Service Writing
- Filing
- Administrative Experience
- Automotive Service
- Writing Skills
About Company
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