Employment Type:

Shift:

Description:

Purpose

Accountable for the performance regulatory readiness & results of large strategic/diverse disciplines cross-functional teams or departments over a large functional domain or multiple domains such a a region service area or multiple RHMs. Enables regional level strategy to address internal or external business & regulatory issues; provide functional expertise & ensure fulfillment of performance & service standards. Identifies defines & solves complex problems that impact the management & direction of the business; Collaborates with Service Area Regions & Health Ministries to ensure consistency & integration of strategy & operations. Provides decision support operations & / or optimization leadership focus. Has responsibility for making decisions & managing risk that impact day-to-day reginal service area or health ministry functional operations with potential for a short- to mid-term impact on the enterprise as a whole. Oversees a direct staff that includes managers with direct reports

Note: patients refers to patients clients residents participants customers members

Essential Functions

Our Trinity Health Culture: Knows understands incorporates & demonstrates our Trinity Health Mission Values Vision Actions & Promise in behaviors practices & decisions.
Leadership:
Providing advice guidance & leadership to RHM & Region leaders in developing strategies & in the achievement of performance goals.
Enable Collaboration across & within System Services area RHM & Regions to ensure consistency & integration of strategy & operations
Actively guides trains mentors & monitors colleagues while contributing to the development & execution of RHM Regional Service Area & System Office based strategic plans.
Direction & Growth:
Providing advice guidance & leadership to System Office Service Area & RHM.
Leading standardization/systemness & optimization of policy process methodology establishing a national community of practice
Oversee Vendor/Contract Labor Management including centralizing strategy & optimizing spend
Strategic Support & Accountability:
Collaborates in system-wide strategy development & deployment of functional area priorities & initiatives
Responsible for supporting regional efforts to comply with functional area priorities
Accountable for the selection evaluation & overall success of the functional leadership teams
Organization-wide focal point for establishing functional strategies & governance over financials & staffing
Accountable for communication between System Services functional area Service Area Regional & RHM leaders
Operational Delivery:
Responsible for measuring & reporting KPIs/metrics & value delivery
Providing advice guidance & leadership for the colleague life cycle
Maintains a working knowledge of applicable Federal state & local laws/regulations Trinity Health Integrity & Compliance Program & Code of conduct as well as other policies procedures & guidelines in order to ensure adherence in a manner that reflects honest ethical & professional behavior & safe practices

Functional Role (not inclusive of titles or advancement career progression)

Director Patient Access

Directs and provides oversight for the operations of the Patient Access Department

Responsible & accountable for patient throughput & cashiering to ensure all patients are processed timely accurately.

Director Pre-Service

Directs and provides oversight for the operations of Pre-Service Department.

Responsible & accountable for all pre-service activities including but not limited to scheduling pre-registration & all time-of-service points of registration & duties such as registration & financial clearance.

.

Director Patient Access Regional & Director Pre-Service Regional

Provides strategic leadership & responsibility for promoting the financial viability of the multi-Health Ministry (HM) Region by effectively managing all aspects of Patient Access or Pre-Service functions for an assigned region.

Directs & oversees the responsibility for securing reimbursement for all elective & emergent admitted services. Directs all Patient Access or Pre-Service functions which includes scheduling NoVA (Notification Verification and Authorization) & ensuring financial clearance of planned emergent & transfer center admissions.

Oversight responsibility for all decentralized areas such as ancillary services and Critical access hospitals& makes certain all processes meet internal & regulatory requirements regardless of reporting structure.

Directs coordinates & synchronizes the work efforts of geographically dispersed Pre-Service Access or Patient Access work teams to ensure adherence to the established Standards of Excellence

Responsible for establishing relationships & leading collaborative efforts with physicians physician office personnel clinical service line leaders; may provide education to the professional partners relative to rules & regulations that govern Pre-Service Access or Patient Access functions & ultimately drive reimbursement outcomes

Oversees & ensures local leadership & teams have appropriate internal controls over accounts receivable records clinical record integrity cash collections patient valuables etc.

Responsible for serving as primary liaison for any new Pre-Service or Patient Access related systems enhancements or other related initiatives that affect the regions patient access operations which includes ensuring at least annual review of departmental policies & processes in accordance with JCAHO & other regulatory considerations.

Minimum Qualifications

Bachelors degree in finance or related area or equivalent combination of education & experience in patient registration financial assistance programs 3rd party eligibility requirements point of service collections & appointment scheduling.

Seven (7) to Ten (10) years of experience in Patient Access Management
5 years progressive leadership experience in leading a 24x7 team.

Ability to obtain national certification in HFMA CHFP or CRCR and / or NAHAM CHAM within 1 year of hire.

Additional Qualifications (nice to have)

Masters degree preferred.

Leadership experience in a multi-facility integrated health care delivery system with direct responsibility for all aspects of financial clearance.

Patient Accounting leadership experience is strongly preferred with an exceptional knowledge of denial management.

Strong background in working with varying levels of leadership across the organization including C-Suite.

Physical & Mental Requirements & Working Conditions

Direct Healthcare Services / Indirect Healthcare / Support Services:
Exposure to conditions which may be considered unpleasant to sight touch sound & / or smell. Occasional
Exposure to fumes odors dusts mists & gases biohazards / hazards (mechanical electrical burns chemicals radiation sharp objects etc.). Occasional
Exposure to or subject to noise infectious waste diseases & conditions. Occasional
Exposure to interruptions shifting priorities & stressful situations. Frequent
Ability to follow tasks through to completion understand & relate to complex ideas / concepts remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects. Continuous
Ability to read small print hear sounds & voice / speech patterns give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise. Continuous
Perform manual dexterity activities & / or grasping / handling. Frequent
Ability to climb kneel crouch & / or operate foot controls. Occasional
Use a computer / other technology. Continuous
Sit with the ability to vary / adjust physical position or activity. Continuous
Maintain a safe working environment & use available personal protective equipment (PPE). Frequent
Comply with Trinity Healths Code of Conduct policies procedures & guidelines. Continuous
Ability to provide assistance in the event of an emergency. Occasional

Direct Healthcare Services:
Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Occasional
Lift a maximum of 30 pounds unassisted. Occasional
Use upper & lower extremities engage in bending / stooping / reaching & pushing / pulling. Frequent
Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous
Encounter worksites (e.g. patient homes) or travel to worksites that may have variable internal & external environmental conditions. Occasional

Perform work that involves physical efforts (e.g. transporting moving positioning & / or ambulating patients). Occasional

Indirect Healthcare / Support Services:
Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Occasional

Lift a maximum of 30 pounds unassisted. Occasional
Experience of long periods of walking / standing / stooping / bending / pulling & / or pushing. Occasional
Encounter a clinical / patient facing / hands on interactive work environment. Frequent
Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous
Work outdoors with variable external environmental conditions. Occasional

KEY: Average Workday Activity: Occasional (1% - 33%) Frequent (34% - 66%) Continuous (67% - 100%)

Our Commitment

Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.