Manager Shared Services

Job responsibilities include (but are not limited to):

• Responsible for defining a Shared Service Strategy and obtaining executive approval.
• Lead and develop the required governance systems and processes to effectively manage service partner relations performances and billing in accordance with the MOA statement of works and contracts.
• Manage supplier relationships and maintain professional courtesy and stability with these relationships.
• Oversee monitor give effect and report on performance target delivery as defined in Service Level Agreements (SLAs).
• Constantly review the validity of SLA cost and benefits for the business through business cases and benchmarking.
• Respond to internal non-conformances of the third-party SLAs with respective operations and Functions.
• Leverage specialist expertise to address process challenges drive simplification and implement changes to improve operational service delivery and reduce costs of services.
• Engage and collaborate with Functional Subject Matter Experts to drive agreed deliverables against financial and business parameters.
• Establish systems to support the business transaction processes and deliver on business reporting needs.
• Identify cross functional synergies to improve shared services efficiency and effectiveness.
• Develop improve and refine shared services processes systems and technology.
• Develop and implement effective risk management and control strategies.
• Initiate cross discipline accountability measures and cadence procedures.
• Assist with the implementation and delivery of projects related to business process improvement and digital transformation.

Qualifications :

Qualifications:

• A financial or businessrelated honours degree

Experience:
7 10 years related experience.

• Technical knowledge (experience) required for role:
• Deep knowledge and experience of Business Process Outsourcing (BPO)
• Proven experience of managing 3rd party relationships and contract management
• Proven experience in developing business cases for outsourcing initiatives and implementing outsourcing programmes

Additional Information :

Who We Are

We are a Southern African PGM producer marketing metals globally with a presence across 8 regions and 17 sites. Our operations include 4 operating mines 3 smelters and 2 refineries giving us full control across the Platinum Group Metals (PGM) value chainfrom resource to market.

We explore we mine we concentrate we smelt we refine and we market. As a result we have an in-depth knowledge of PGM production and markets. Using this knowledge we invest in developing sustainable markets for PGMs partnering directly with research institutions as well as customers in the industrial jewellery and investment sectors.

With 3 global marketing hubs and a team of over 29000 employees we serve a diverse international customer base while remaining deeply rooted in Southern Africa.

What We Offer

At Valterra Platinum you will join a team committed to excellence and impact.

We offer:

• Meaningful work in a high-performance values-led environment.
• Market-aligned reward and recognition.
• Opportunities for learning development and progression.
• A culture that respects diversity and encourages innovation.
• A clear commitment to safe Operations.

Inclusion and Diversity

Valterra Platinum is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfill their potential. Valterra Platinum has a zero tolerance to dignity harms these include all acts of gender based violence bullying harassment and victimisation. Ensuring the safety of our employees extends beyond physical safety and includes the eradication of harmful behaviours from our workplace. This responsibility extends to everyone at Valterra Platinum both during work hours and outside of work. We are unconditional in creating a respectful inclusive and safe working environment to ensure that no colleague will be violated or harassed under our watch.

How to Apply

To apply for this role please complete our online application form via this job advert.

Closing Date

28 February 2026

Privacy policy - Valterra Platinum

Remote Work :

No

Employment Type :

Full-time