Senior Sales agent & Team Leader (Thai Nationality Only)

Bangkok - Thailand

Monthly Salary: Not Disclosed

Posted on: 1 hour ago

Vacancies: 1 Vacancy

Job Summary

Sales Responsibilities:

Answer all incoming calls emails and chat messages in a friendly energetic and efficient manner following the quality guidelines

Make hotel reservations cancellations and modifications of stay

Handle objections and be persuasive

Assist guests regarding queries on hotel facilities destinations and Accor loyalty programme

Offering a personalized experience even more so for overflow hotels

Ensure revenue is maximized by up-selling guest rooms and propose cross selling

Team Leader Responsibilities:

Support the team of Sales agents.

Monitor daily performance metrics (conversion rates revenue targets CSAT)

Monitor daily agents activity report agent availability and efficiency (Answer rates AHT KPI).

Conduct call monitoring coaching sessions

Motivate the team to achieve and exceed KPIs.

Assist in onboarding and training new hires.

Escalate complex customer or operational issues to management when needed.

Foster a positive high-performance team culture

Creating ad-hocs SOP speech guidelines action plans in collaboration with the Support Coach and Quality Manager

Qualifications :

Candidate requirements:

Native Thai fluent in English

Minimum 35 years of call center sales experience.

Proven track record of exceeding sales targets.

At least 12 years of leadership or supervisory experience preferred.

Strong coaching and mentoring skills.

Excellent communication and negotiation skills.

Ability to analyze performance data and implement improvement strategies.

Strong problem-solving and decision-making abilities.

Computer literate in Microsoft Window powerpoint and excel applications required.

Very confident pleasant phone manner excellent time-management skills and the ability to multi-task several systems at once.

Highly responsible & reliable

Very enthusiastic outgoing personality organized and thorough

Flexible working hours

Additional Information :

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor

We are far more than a worldwide leader. We welcome you as you are and support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore limitless possibilities.

Every chapter of your story is yours to write and together we can imagine tomorrows hospitality.

Do what you love care for the world dare to challenge the status quo! #BELIMITLESS

Location: (S-Metro) Metropolis Building 21th Floor near BTS Phrom Phong exit 3 three-way intersection Sukhumvit 26.

Terms: Full time 5 days/week (working hours from 8am until 9pm)

Requirement: Shift hours including weekend and public holidays

Remote Work :

Employment Type :

Full-time

Sales Responsibilities: Answer all incoming calls emails and chat messages in a friendly energetic and efficient manner following the quality guidelines Make hotel reservations cancellations and modifications of stay Handle objections and be persuasive Assist guests regarding queries on hotel facili...