Staff Software Engineer

About the Team:

Come join the Connected Customer Experience (CCx) team within the Digital Technology organization & work with a talented group of PMs developers designers and researchers. Were all about delivering delightful secure customer and employee experiences that accelerate ServiceNows journey to become the defining enterprise software company of the 21st century. And we love co-creating using and highlighting our own products to do it. Ultimately we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology you work for them.

This Staff Engineer reporting to the Senior Manager of engineering serves as a trusted engineering lead collaborating with other engineering leads architects and cross-functional partners across one of ServiceNows most strategic organizations Connected Customer Experience. 

What you get to do in this role:

• Build high-quality clean scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews Unit testing etc.).
• Define best practices and framework for prompt engineering agent evaluation and agent self-learning across different Agentic solutions.
• Develop across the full web technology stack including JavaScript AngularJS React HTML CSS and SQL. 
• Design develop and optimize next-generation AI Agents that power intelligent automation and enhance user experiences.
• Work with the product owners to understand detailed requirements and own your code from design implementation test automation and delivery of high-quality product to our users.
• Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs.
• Contribute to the design and implementation of new products and features while also enhancing the existing product suite.
• Be a mentor for colleagues and help promote knowledge-sharing.

About the Digital Technology Org:

Were not yesterdays IT department were Digital Technology. The world around us keeps changing and so do we. Were redefining what it means to be IT with a mindset centered on transformation experience AI-driven automation innovation and growth. Were all about delivering delightful secure customer and employee experiences that accelerate ServiceNows journey to become the defining enterprise software company of the 21st century. And we love co-creating using and highlighting our own products to do it. Ultimately we strive to make the world work better for our employees and customerswhen you work in ServiceNow Digital Technology you work for them.

Qualifications :

• 8 years of Full Stack development experience using Javascript/ Java or related OOP plus UI frameworks such as Angular JS React JS or Vue (expertise in end to end application development maintenance & deployment covering all platform and UI/UX aspects). 
• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the developer productivity (Usage of Open AI Windsurf Cursor etc.).
• Exposure to or hands-on experience with GenAI solutions including Retrieval-Augmented Generation (RAG) Large Language Models (LLMs) or Agentic AI systems. 
• Passion for JavaScript and the Web as a platform reusability and componentization.
• Experience with data structures algorithms object-oriented design design patterns SQL and performance-scale considerations.
• Strong Analytical and design skills.
• Ability to lead complex projects with material & technical risk at a team level.
• Work in agile rapid development and prototyping environment. 
• Bachelors degree or equivalent experience in Computer Science or related field is preferred. 

Big plus if you bring:

• Experience with the ServiceNow Platform and Service Portal. 
• Motivation for writing debugging and improving existing code.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time