Account Manager Level 1-Virginia Residency 60K to 70K Base + Commission

Account Manager Level 1-Virginia Residency

Location Remote Virginia

Working Group 1

Travel Required 50%-60% (Primarily Accompanied or Regional Support Visits)

Classification Exempt

Salary Range - $60000 to $70000

Base Commission Eligible

*Core Competencies associated with this role: Communications Consultative Selling Continuous Learning Cooperation Job Knowledge Problem Solving Quality Management Teamwork

About AutoAlert

AutoAlert is the original disruptor in the automotive software space. Our Customer Experience Management (CXM) platform revolutionizes dealership-customer relationships by creating direct opportunities for meaningful data-driven connections that increase profitability loyalty and retention.

Founded in 2002 AutoAlert is a leading automotive software and data mining provider. We empower innovative automotive partnerships and lead the industry in data security with SOC 2 Type 2 and ISO/IEC 27001 certifications.

Role Description

The Account Manager I (Level 1) is an entry-level growth-focused client engagement role designed to build foundational account management skills within the automotive SaaS environment.

This position supports dealership retention and success through proactive communication execution of established processes and collaboration with senior Account Managers. The Level 1 Account Manager focuses on learning consultative account management dealership operations AutoAlert platform utilization and performance tracking.

This role serves as a development pathway into the Level 2 Account Manager position.

You are a team player with strong problem-solving skills and an innovative mindset. You will be a part of a creative diverse collaborative team of hardworking individuals to increase brand favorability customer engagement and advocacy and revenue growth. This is a fast-paced role that requires strong leadership priority management and interpersonal skills.

Core Responsibilities

Client Engagement & Support

Serve as day-to-day contact for assigned dealership accounts under guidance of senior Account Managers

Conduct scheduled check-ins focused on utilization adoption and training reinforcement

Assist in delivering virtual and in-store training sessions

Reinforce platform best practices and standardized workflows

Support onboarding of new users within dealership accounts

Performance & Reporting Support

Monitor dealership utilization metrics and flag performance risks to senior leadership

Prepare ROI reports and usage summaries for dealership leadership review

Ensure Digital Portal accuracy and assist in campaign confirmation processes

Maintain accurate CRM documentation and account notes

Retention & Growth Support

Identify utilization gaps and recommend corrective action plans

Escalate advanced strategic discussions to Level 2 Account Manager

Support execution of growth initiatives identified by senior AMs

Assist with billing questions and coordinate with internal Accounting when needed

Internal Collaboration

Partner with Training Client Care Sales and Product teams

Participate in territory planning sessions

Maintain strong internal documentation and follow-up discipline

Travel

Conduct in-store visits as assigned (often alongside senior AMs)

Maintain visible regional presence while developing dealership relationship skills

What Success Looks Like

Consistent execution of standardized engagement cadence

Accurate and timely reporting

Increasing dealership platform utilization

Strong documentation discipline

Demonstrated readiness for expanded consultative responsibilities

Your Impact & Experience

13 years of automotive SaaS customer success or account support experience

Strong communication and relationship-building skills

Organized and detail-oriented

Comfortable analyzing performance metrics

Willingness to travel regionally

Growth mindset and coachability

Preferred

Bachelors degree

Prior dealership or CRM experience

Experience with customer training or onboarding

Growth Path

This role is designed as a developmental pathway into the Account Manager II position. Promotion to Level 2 is based on:

Demonstrated consultative skill development

Ability to independently manage strategic dealership relationships

Proven retention and growth impact

Strong performance metrics and documentation consistency

Supervisory Responsibilities

This position has no direct supervisory responsibilities but works with other team members inside and outside of the department.

Across all teams we look for the following Values:

Be a Role Model

Be Passionate About our Partners Success

Own Working Together

Deliver Results

Living the AutoAlert values is core to all team members success. We welcome and encourage all people of diverse backgrounds experiences abilities and perspectives. We are an equal opportunity employer focused on providing a positive place for you to grow your career.

Accommodations

If you require assistance applying for open positions please reach out to Human Resources at .

Benefits

AutoAlert provides a robust benefits package to eligible employees. Eligibility requirements apply to all plans in the United States and Canada. AutoAlert reserves the right to alter benefits offerings at will.

Posting Statement

AutoAlert is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment regardless of race color religion sex sexual orientation gender perception or identity national origin age marital status protected veteran status or disability status.

AutoAlert does not accept unsolicited headhunter and agency resumes. AutoAlert will not pay any third-party agency or company that does not have a signed agreement with AutoAlert.

We are unable to sponsor H1-B Visas at this time.