Dutch Travel Customer Agent in Athens

Launch Your Career as a Travel Customer Agent!

Are you passionate about helping others and resolving travel concerns efficiently Join a collaborative and energetic team committed to ensuring travellers feel confident informed and supported at every stage of their journey. This role is perfect for proactive detail-oriented individuals who strive to deliver outstanding customer experiences.

About the Role:

As a Travel Customer Agent you will act as the primary contact for customers seeking assistance before during or after their trips. Using digital communication channels youll handle inquiries related to bookings itinerary changes cancellations refunds and general travel guidancehelping create a smooth and stress-free travel experience.

Key Responsibilities:

• Assist travellers via chat email and online platforms with a range of travel-related inquiries

• Handle reservations for flights accommodations car rentals and activities including modifications and cancellations

• Provide accurate information on travel itineraries entry requirements baggage policies and refund processes

• Support customers with account-related concerns payments and loyalty or rewards programs

• Identify urgent or complex cases such as travel delays or missed connections and escalate when appropriate

• Maintain detailed and accurate records of customer interactions in internal systems

• Collaborate with internal departments and external partners to ensure consistent service delivery

• Meet quality standards productivity goals and response-time KPIs

• Stay up to date with travel regulations destination updates system tools and process improvements

Requirements:

• Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Greek residency card
• Skills: Strong analytical creative and communication abilities
• Mindset: Professional detail-oriented proactive and eager to learn and grow in the Travel field

Benefits:

• Competitive Salary: Based on your experience and skills
• Performance Bonuses: Rewards for outstanding service
• Comprehensive Insurance: Health and life coverage for your well-being
• Meal Allowance: Support for daily meals
• Onsite Work: Engage and grow in a collaborative office environment

Ready to turn travel dreams into reality Apply today and kickstart your career in the exciting world of travel!