Service Operations Specialist
Share
Job Location:
Cedar Rapids, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
This role centers on managing client service requests from intake through completion in a structured remote environment. The Remote Service Operations Specialist is responsible for reviewing client inquiries organizing service components and ensuring all arrangements are confirmed accurately and delivered on schedule.
The position blends customer support planning documentation and quality control within a performance-driven workflow.
What Youll Be Doing
Reviewing incoming client requests and identifying required service components
Researching and comparing available options based on client parameters
Securing reservations for transportation lodging and related services
Preparing detailed confirmations and organized summaries
Monitoring timelines to ensure alignment with scheduled dates
Addressing revisions cancellations or rebooking needs
Maintaining precise digital documentation and internal records
Providing responsive communication throughout the service cycle
Work Approach
This role operates within defined service standards and structured processes. Success in this position requires:
-
Accuracy in documentation and booking details
-
Strong written communication
-
Independent task management
-
Ability to balance multiple active requests
-
Professional judgment when handling changes or service issues
Requirements
-
18 years of age or older
-
U.S. or Mexico residency preferred
-
Reliable computer and high-speed internet
-
Comfortable navigating online systems and platforms
-
Ability to maintain productivity in a remote setting
Position Details
-
Fully remote
-
Flexible scheduling (part-time or full-time availability)
-
Formal onboarding process
-
Ongoing operational support
-
Advancement opportunities tied to performance metrics
Key Skills
- Financial Services
- Information Technology
- Cost Control
- Corporate Risk Management
- Law
