Dutch Customer Specialist in Lisbon

Almada - Portugal

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Grow Your Career in Customer Specialist Excellence!

Do you take pride in helping others and transforming inquiries into positive experiences Were seeking a service-driven Customer Specialist to join a dynamic team-oriented environment. If you handle challenges with empathy clear communication and professionalism this opportunity could be a great fit for you.

Role Overview:

As a Customer Specialist you will act as the main point of contact for users providing support through email chat phone and social media channels. Whether assisting with account access billing concerns or technical issues your goal will be to deliver a smooth and high-quality customer experience from beginning to resolution.

Key Responsibilities:

Provide prompt and professional assistance across multiple communication platforms
Support users with account registration password resets billing queries and identity verification
Diagnose and resolve technical issues while keeping customers informed every step of the way
Ensure every interaction reflects a respectful customer-centric approach
Accurately log and manage cases according to internal policies and procedures
Work closely with internal teams to streamline processes and improve service standards
Contribute feedback and suggestions to enhance overall customer satisfaction and support delivery

Requirements:

Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
Eligibility: EU citizenship or valid Portuguese residency card
Skills: Strong analytical creative and communication abilities
Mindset: Professional detail-oriented proactive and eager to learn and grow in the Travel field

Why Join Us:

Competitive Salary: We offer attractive compensation that reflects your skills and experience recognising and rewarding your contributions
Meal Allowance: Enjoy a meal allowance to keep you energised during working hours
Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
Onsite Work: Engage and grow in a collaborative office environment
Relocation Package: Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity Apply today and lets connect!

Grow Your Career in Customer Specialist Excellence! Do you take pride in helping others and transforming inquiries into positive experiences Were seeking a service-driven Customer Specialist to join a dynamic team-oriented environment. If you handle challenges with empathy clear communication and pr...