Product Delivery Manager Client Onboarding & Servicing
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Job Location:
Chicago, IL - USA
Monthly Salary:
$ 104500 - 170000
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes manage dependencies and liaise with stakeholders as part of a team at the forefront of innovation.
- As a Product Delivery Manager in Client Onboarding & Servicing you work to enhance and optimize internal products that help shape and build successful client experiences. As a key member of the team you create solutions and efficiencies that enable successful implementations in an expedient and organized way.
Job responsibilities
- Leads end-to-end product delivery processes including intake dependency management release management product operationalization delivery feasibility decision-making and product performance reporting while escalating opportunities to improve efficiencies and functional coordination
- Leads the completion of change management activities across functional partners and ensures adherence to the firms risk controls compliance and regulatory requirements
- Effectively manages timelines and dependencies while monitoring blockers ensuring adequate resourcing and liaising with stakeholders and functional partners
- Manage execution of product roadmaps to align with budgets and benefits partnering with Product Owners and technical teams to deliver initiatives
- Build strong relationships with cross-functional product and technical stakeholders setting clear expectations and communicating effectively
- Ensure project deliverables meet quality standards success metrics and comply with organizational policies risk controls compliance and regulatory requirements
- Develop and manage detailed project plans including sequencing of work implementation planning and ownership of tasks
Required qualifications capabilities and skills
- 5 years of experience or equivalent expertise in product delivery or a relevant domain area
- Demonstrated ability to execute operational management and change readiness activities
- Strong understanding of delivery and a proven track record of implementing continuous improvement processes
- Experience in product or platform-wide release management in addition to deployment processes and strategies
- Excellent written and verbal communication skills with a strong leadership presence and the ability to present complex information to senior leadership and executive audiences
- Ability to synthesize and simplify complex information for effective communication ensuring senior leadership engagement with relevant topics and reporting
- Adaptable self-starter with strong initiative able to learn new processes quickly juggle multiple priorities and meet deadlines in a fast-paced environment
Preferred qualifications capabilities and skills
- BS/BA degree or equivalent experience
- Foster a culture of innovation by encouraging creative problem-solving and the adoption of new technologies
- Mentor team members to support their professional growth and enhance project management capabilities
- Experience working with global teams across multiple time zones
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
