Product Support Representative III Product Support

Urbandale, IA - USA

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Technical Support Representative
Client: Heavy Machine Manufacturing Company
Location: Urbandale IA 50131
Duration: 19 months
Shift: 1st shift

Role Summary

Advanced Tier 2 technical support for digital products
Support Operations Center APIs data systems and integrations
Resolve escalated and complex customer issues

Key Responsibilities

Troubleshoot complex technical cases
Resolve data flow API connectivity and account issues
Analyze case data and identify root causes
Work with engineering and product teams
Improve support processes and documentation
Manage cases by priority and SLA
Mentor and support Tier 1 staff
Maintain detailed case and solution records

Required Skills

2 years in technical or product support
Strong problem-solving and data analysis
Clear communication skills
Time management and organization
Ability to work in fast-paced environments

Preferred Skills

Operations Center experience
API and integration knowledge
Help desk or multi-tier support experience
Digital platform or ag-tech experience

Additional Info

No travel required
Contract role supporting Tier 2 Digital Support
Cross-functional collaboration expected

Education

Bachelors Degree or equivalent

Experience

3 6 years relevant experience
Some experience coordinating others

#ZR

Job Title: Technical Support Representative Client: Heavy Machine Manufacturing Company Location: Urbandale IA 50131 Duration: 19 months Shift: 1st shift Role Summary Advanced Tier 2 technical support for digital products Support Operations Center APIs data systems and integrations Resolve escal...