Technical Support Coordinator (Burbank, CA)

Burbank, CA - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Work Location: Burbank CA; Onsite

Work Schedule: Sun-Wed or Wed-Sat 8 hours per day

Engagement Model: Fixed-term employment; Part-time

Estimated Project Duration: 5 months

Estimated Start Date: March 2nd 2026

Language(s) Needed: English (US)

Role Summary

We are seeking an Onsite Technical Support Coordinator to provide technical assistance to participants in a confidential research study. This role will serve as the primary resource for troubleshooting technical issues offering guidance on software and hardware-related concerns performing maintenance on hardware and escalating complex problems as needed. The ideal candidate will ensure a smooth participant experience by delivering clear empathetic and effective support across a wide range of technical skill levels.

Role Responsibilities

Provide remote technical support to study participants addressing issues related to hardware setup software functionality and connectivity.
Manage the checkout and return of study equipment including verifying participant identity and ensuring all devices are properly documented and accounted for.
Assist onsite with software troubleshooting and escalations.
Guide participants through technical processes in a clear and patient manner adapting communication style to suit varying levels of technical proficiency.
Gather and handle collected data and report back to the managing team.
Document and track technical issues resolutions and escalations in accordance with project protocols.
Collaborate with internal teams to identify recurring issues and recommend process improvements.
Maintain strict confidentiality and adhere to all data privacy and security guidelines throughout the study.

Role Requirements

Proven experience in technical support IT helpdesk or a related role preferably involving consumer-facing technologies.
Familiarity with MacOS and familiar with common troubleshooting practices.
Strong problem-solving skills and a detail-oriented mindset.
Experience with survey tools (e.g. Google Forms Qualtrics SurveyMonkey) and data cleaning tools (e.g. Excel Google Sheets or similar).
Ability to communicate technical information clearly and empathetically to a non-technical audience.
Comfortable working independently and collaboratively in a remote or distributed team environment.
Able to lift 50lbs without assistance.

Preferred Skills

Prior experience working on research or user study teams.
Background in handling participant communications or tech setup in a research environment.
Basic understanding of data privacy and handling protocols.
Previous experience in technical support or helpdesk roles.
Familiarity with troubleshooting cameras connectivity issues and peripheral devices.
Experience supporting participants in research or confidential projects.

DataForce by TransPerfect is part of the TransPerfect family of companies the worlds largest provider of language and technology solutions for global business with offices in more than 100 cities worldwide.

We offer high-quality data for Human-Machine Interaction to some of the most prestigious technology companies in the world. Our department focuses on gathering enriching and processing data for Machine Learning in different AI domains.

To learn more about DataForce please visit us at

TransPerfect provides equal employment opportunity to all individuals regardless of their race color creed religion gender age sexual orientation national origin disability veteran status or any other characteristic protected by state federal or local law. For more information on the TransPerfect Family of Companies please visit our website at .

Work Location: Burbank CA; OnsiteWork Schedule: Sun-Wed or Wed-Sat 8 hours per dayEngagement Model: Fixed-term employment; Part-timeEstimated Project Duration: 5 monthsEstimated Start Date: March 2nd 2026Language(s) Needed: English (US) Role SummaryWe are seeking an Onsite Technical Support Coordina...