IT System Support Specialist III

California Creative Solutions Inc.

Job Location:

Sacramento, CA - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Roles/Responsibilities:

Strong customer service skills
Knowledge of Active Directory or other identity management system
Attention to detail
Ability to work with rapidly changing priorities
Experience with troubleshooting Windows systems
Good verbal and writing skills for customer interaction and documentation
Second-level Service Desk support tickets resolve hardware and software issues and assist
customers remotely with DUO NetMotion and network resource connectivity.
Deployment of MECM GUI and Headless images and software deployments both manual and as
MECM task sequence software packages.
Update both hardware and software assignments in Manifest.
Assist users in operating systems application programs utilities and hardware operations.
Image install and move IT-related equipment.
Experience with hardware peripherals such as label/receipt printers and barcode scanners
A good understanding of Microsoft Edge configurations (used as the platform for running web applications)

Mandatory Skills:

Strong customer service and communication skills
Windows OS troubleshooting experience
Knowledge of Active Directory or identity management systems
Experience handling L2 Service Desk tickets
Familiarity with DUO NetMotion and network connectivity issues
MECM experience (imaging & software deployment)
Ability to work with IT hardware and peripherals
Attention to detail and ability to manage shifting priorities
Basic understanding of Microsoft Edge configurations

Desirable Skills: N/A

Roles/Responsibilities: Strong customer service skills Knowledge of Active Directory or other identity management system Attention to detail Ability to work with rapidly changing priorities Experience with troubleshooting Windows systems Good verbal and writing skills for customer interaction ...