Key Client Success Manager
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Job Location:
Monthly Salary:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
At Statista were all about facts and data for we are the worlds leading business data platform. By providing reliable and easy-to-use data as well as various data analytics products and services we empower people worldwide to make fact-based decisions.
Founded in Hamburg in 2007 we have quickly grown into a global company with offices in major cities such as London New York Berlin and Tokyo. And we still have a lot of plans. Our constant growth does not only prove our success but also keeps creating new development and career opportunities for our employees.
We value and celebrate our diverse culture. You are welcome here for who you are no matter where you come from what you look like or whether you prefer bar graphs to pie charts. Your story matters keep writing it as part of our team.
Are you ready to join us
Your Role
Drive product onboarding adoption value realization and longterm success across high-value multi-product accounts.
Run regular check-ins and business reviews to align on goals track success metrics and surface new use cases
Develop and execute tailored active success plans for strategic accounts aligned to business objectives and product use cases and drive measurable outcomes through adoption of core and advanced product capabilities.
Identify and document success-driven expansion opportunities in collaboration with Account Management team.
Collaborate with Product Support and Marketing teams to deliver customer outcomes.
Your Profile
3 years of experience in Client Success/ Account Management in a SaaS environment
Proven track record of managing renewals and improving retention adoption and customer satisfaction
Strong consultative and excellent communication skills across seniority levels with internal and external stakeholders
Comfortable with data interpreting usage trends and translating them into clear actions and stories
Experience working cross-functionally with Sales Product and Support to drive outcomes
Fluent in English; additional languages are a plus
What we offer
In addition to our great team culture and our shared goal of empowering people with data there are many other things that make Statista a great place to work! Join us and benefit from:
Work from abroad up to 30 calendar days a year
Hybrid work and flex-time
International team and social events
Subsidized urban mobility and access to fitness and wellness options
Free access to Langdock and all its amazing functionalities
Career & training opportunities
Attractive locations and modern offices
Mental health support with OpenUp
Some of the benefits listed here apply only to the German entity and to Junior-level roles or above.
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Find statistics, consumer survey results and industry studies from over 22,500 sources on over 60,000 topics on the internet's leading statistics database
