Mid Market Customer Growth Executive

Working at Infobip means being part of something truly global. With 75 offices across six continents were not just building technology were shaping how more than 80% of the world connects and communicates.

As employees we take pride in contributing to the worlds largest and only full-stack cloud communication platform. But its not just what we do its how we do it: with curiosity passion and a whole lot of collaboration.

We operate with an AI-first mindset embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If youre looking for meaningful work and challenges that grow you in a culture where people show up with purpose this is your opportunity.

Lets build whats next together.

Purpose:

The Mid-Market Customer GrowthExecutive/CustomerGrowthAssociates role is to drive client satisfaction retention and growth by managing client relationships meeting performance goals ensuring proper account setup and risk management analyzing client data coordinating with internal teams and continuously developing skills and knowledge. This position is entry level position in Customergrowthand its goal is achieving business growth through effective client management and collaboration across various functions within the organization.

Successmetrics:

1. Gross Profit and Margin Percentage

Gross Profit: Measures the profitability of services provided to clients.

Margin Percentage: Indicates the efficiency in generating profit from sales.

2. Net Revenue Retention (NRR)

Reflects the revenue retained from existing clients including upsells expansions and churn demonstrating client satisfaction and growth.

3. Client Retention Rate

The percentage of clients retained over a specific period indicating the success in maintaining ongoing relationships.

4. Product and Service Adoption Rates

Measures the frequency and extent of clients using the companys products and services including the adoption rate of new features showing client engagement and satisfaction.

5.Cross-Sell/Up-SellGrossProfit

CustomerOrientation

Internalinitiatives

ContinuousDevelopment

Why youll love it here

Financial rewards & recognition - A fair compensation aligned with your experience industry and market standards performance-driven bonuses regular reviews to support your growth and recognize your contributions and a culture that values your impact.
Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours because great ideas happen everywhere - and not always between 9 and 5.
ESOP (Employee Stock Ownership Plan)- As an Infobip employee youll have the opportunity to share in our companys success through stock options.
Work-life balance and Well-being - We offer time off when you need it special leave days for lifes big moments and a flexible hybrid work model tailored to local regulations.
Career mobility - Your career is a journey. With internal mobility upskilling and mentorship we help you shape your path.
Professional development - Learning never stops. Onboarding mentorship and training programs help you grow - no matter where you start.
International mobility- Ready to take your career global Explore short and long-term opportunities in our Hubs worldwide.

While some benefits may vary by location our goal remains the same: to support your growth well-being and success - wherever you are.

Diversity drives connection

Infobip is built on diverse backgrounds perspectives and talents. Were proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race gender age background or identity if you have the passion and skills to thrive theres a place for you here.

All qualified applicants will receive consideration for employment without regard to race color ancestry religion age sex sexual orientation gender gender identity national origin citizenship disability veteran status or any other part of ones identity.

Read more about our hiring process.