Case Manager
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Job Location:
Sydney Olympic Park - Australia
Yearly Salary:
$ 80000 - 90000
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
About My Guardian
My Guardian is a leading Aged and Disability Care provider dedicated to delivering compassionate high-quality home care services. We are passionate about empowering our clients to live independently with dignity and respect.
As we continue to grow an exciting opportunity has become available for a motivated and self-driven Case Manager to join our team. This role plays a critical part in building meaningful relationships and delivering exceptional customer service to prospective and existing Aged Care and NDIS participants.
About the Role
As a Case Manager you will be the first point of contact for prospective clients and their families. You will guide them through the intake and decision-making process ensuring they feel supported informed and confident in choosing My Guardian.
This is a fast-paced relationship-driven role requiring strong communication skills attention to detail and the ability to manage multiple stakeholders while maintaining a high standard of professionalism and care.
Key Responsibilities
Provide expert guidance to prospective clients on Home Care Packages Support at Home and NDIS services converting enquiries into active clients.
Engage with clients via phone email and face-to-face meetings to assess needs and recommend appropriate service solutions.
Generate and manage referral pipelines through My Aged Care and NDIS portals networking and community partnerships.
Build and maintain strong relationships with healthcare providers community organisations and other referral partners.
Coordinate end-to-end onboarding including documentation service transitions waitlist management and referral prioritisation.
Maintain accurate CRM records monitor lead activity and provide reporting on client acquisition and conversion performance.
Clearly communicate funding levels fees and service inclusions to clients and families.
Collaborate with rostering and clinical teams to ensure services are delivered in line with care plans and funded package levels supporting overall operational needs.
About You
You are client-focused confident and proactive with the ability to build rapport quickly and manage sensitive conversations with empathy and professionalism.
You thrive in a target-driven/sales environment and are comfortable guiding clients through complex funding and service information.
Minimum 1 year of care management or client intake experience is a plus.
Demonstrated knowledge of Aged Care Support at Home funding and NDIS frameworks.
Exceptional customer service negotiation and influencing skills.
Strong ability to build relationships with multiple stakeholders.
Excellent interpersonal skills with high levels of resilience.
Professional verbal and written communication skills.
Current drivers licence and access to a reliable vehicle.
What We Offer
Competitive salary package
Onsite gym
Supportive and positive office culture
Weekly Friday afternoon drinks and nibbles at Head Office
Healthy snacks and refreshments
Ongoing training and career development opportunities
To learn more about our company and culture visit:
If this sounds like the perfect opportunity for you we would love to hear from you. Apply now by submitting your resume.
Please note that only shortlisted candidates will be contacted.
Required Experience:
Manager
Key Skills
- Project Portfolio Management
- Motivational Interviewing
- HIPAA
- Computer Skills
- Intake Experience
- Lean Six Sigma
- Conflict Management
- Case Management
- Team Management
- Program Development
- Social Work
- Addiction Counseling
