About Us:
Ctrack is a market leader in vehicle tracking and fleet management solutions helping businesses optimize their fleets enhance security and improve operational efficiency. Our cutting-edge technology and data-driven insights enable smarter business decisions.
Main purpose of the role:
The Systems Administrator is responsible for the availability security stability and operational integrity of the organisations IT environment. This includes on-premises infrastructure cloud services identity platforms endpoint management and core operational tooling.
The role requires a strong troubleshooting mindset operational discipline and the ability to balance user needs with security stability and long-term maintainability.
This is a hands-on role with accountability for both day-to-day operations and continuous improvement.
Key Responsibilities:
1. System Monitoring
2. User Account Management and Support
Account creation and modification: Creating new user accounts and modifying permissions based on the role. This also includes configuring email and network access.
Password management: Resetting passwords helping users recover their accounts or locking accounts in case of suspicious activities.
User permissions: Adjusting access levels for shared drives applications and other systems according to the principle of least privilege.
User onboarding/offboarding: Ensuring that new employees have all necessary system access and that user data is securely removed or archived for departing employees.
3. End-User Support and Troubleshooting
Helpdesk support: Acting as the first/second line of support for users encountering technical issues (both hardware and software)..
Remote support: Using remote desktop tools to troubleshoot and fix problems for users who are working remotely or at different locations.
Ticket management: Logging user issues in a ticketing system prioritising them based on severity and following up to ensure timely resolution.
Hardware troubleshooting: Diagnosing issues with computers printers network devices etc. and either fixing them or coordinating with third-party vendors for repairs.
4. System and Software Updates
Patch management: Applying patches for operating systems and applications to fix bugs or security vulnerabilities that could affect users
Competencies & Behavioural Attributes:
Ensuring all user-facing applications (e.g. office productivity suites communication tools) are up to date and properly functioning.
Experience & Qualifications:
Closing Date: 19 February 2026 at 16:00
Required Experience:
Unclear Seniority
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