Technical Support Officer

Employment Type: 9-month Fixed Term

A brighter future with Helping Hand for older people and for you.

The Technical Support Officer (Level 2) supports Helping Hand staff across multiple sites ensuring systems infrastructure and security are stable reliable and fit for purpose.

This role provides Level 1 and Level 2 Help Desk support maintains on-premise and cloud environments and plays a key role in strengthening cybersecurity and infrastructure performance. Youll work closely with the ICT Infrastructure Manager and broader IS team to deliver exceptional technical support across the organisation.

Youllalso make an impact by:

• Providing Level 1 and Level 2 Help Desk support both remote and onsite.

• Supporting and maintaining servers networks desktops and cloud platforms including Microsoft 365 and Azure.

• Administering Active Directory identity and access management and enterprise systems.

• Implementing and maintaining cybersecurity measures aligned to best practice frameworks.

• Participating in disaster recovery and business continuity planning.

• Conducting root-cause analysis to resolve complex technical incidents.

• Supporting telephony CCTV access control and other critical infrastructure systems.

• Maintaining accurate documentation and contributing to continuous improvement initiatives.

• Delivering outstanding customer service aligned with Helping Hands Golden Standards.

Whatyoullbring

To succeed in this role you will have:

• Formal IT qualifications and at least three years experience in IT technical support.

• Advanced skills in desktop server network and device support.

• Experience supporting hybrid environments (on-premise and cloud platforms).

• Strong understanding of cybersecurity principles and incident response.

• Experience managing identity and access management including MFA and security groups.

• High-level communication skills with the ability to explain technical concepts clearly.

• Strong documentation and problem-solving skills.

• Current drivers licence and police check.

Youllstand out from the crowd if you have some of the following:

• Relevant certifications (Microsoft ITIL CompTIA).

• Experience working in aged care or a multi-site service environment.

• A proactive continuous improvement mindset.

Please click on the link below to view the Position Description.

PDTech Support Officer L2 Feb

Why Helping Hand

Here at Helping Hand wetruly careabout how you are. Here are some of the things we hopeyoulllove about working with us:

• We arewhoyou are
  At Helping Handyoullfind real support from teammates and managers who share your values and strengths.
• We arewhereyou are
  Helping Handoperatesin over 20 communities across South Australia where we were born and where our roots will always be.
• We carehowyou are
  Be part of a kind friendly team that genuinely cares about you and your wellbeing.

Youllalso enjoy a range of other benefits:

• Be part of a warm friendly team that genuinely cares about you and your wellbeing
• Maximiseyour take-home pay by salary packaging up to $15899 each year
• Enjoy anadditional$2650 tax free per year with our Meal and Entertainment Card
• 17.5% leave loading
• Prioritiseyour health and wellbeing with discounted private health insurance plus our Employee Assistance Program
• Get active with our Fitness Passport Program and enjoy discounted gym memberships for you and your family
• Access to an Employee Assistance Program (EAP)
  

Are you ready to lend a helping hand

Join us at Helping Hand and help shape your future and ours.

We will be reviewing applications as they aresubmitted andconducting interviews accordingly.

Apply online today or to find outmoreplease contact

Current Helping Hand employees must notify their manager of their intent to apply.

Pleasenoteyouare required tohold valid NDIS orwillingto obtain one. Successful candidates willbe requiredto attend induction sessions beforecommencingwork.

Helping Hand welcomes and respects the diversity our clients staff and volunteers bring. Regardless of their culture religion spirituality age gender sexuality disability socio-economic background orpersonal experiences our people are included and respected.

Helping Hand strongly recommends that all employees receive COVID-19 and flu vaccinations as we work in a high-risk setting and are in contact with vulnerable people.