Business Analysis Program Manager

Welcome to the City of Charlotte

Charlotte is Americas Queen City opening her arms to a diverse and inclusive community of residents businesses and visitors alike. Here you will find a safe family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety health and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork openness accountability productivity and employee development

• Providing all customers with courteous responsive accessible and seamless quality services

• Taking initiative to identify analyze and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

SALARY:

The Salary for this position is: $113782.50 - $126424.99 Commensurate with Experience.

JOB SUMMARY:

This position manages and directs personnel technology and process-related aspects of assigned programs. Work involves designing and implementing management programs; leading work sessions with stakeholders to authorize business processes; managing program budgets; maintaining relationships with regulatory agencies; managing business requirements and needs; and maintaining and replacing systems as needed. This position also evaluates the work of other business specialists; mentors assigned employees; creates plans projects and department goals; performs feasibility and economic studies; contributes to work teams; and administers contracts.

ESSENTIAL JOB FUNCTIONS:

Water Metering Replacements Upgrades Data Management and Monitoring

• Develops water meter replacement program based on existing meter data performance to ensure optimal billing accuracy and useful life.
• Lead the development of business financial technical and operational plans for the program and implement through completion and stabilization. Define program project plan schedule establish and communicate expectations to protect team and internal and external stakeholders.
• Proactively monitors water meter system performance and system health to ensure efficient operation optimal billing accuracy and data usefulness. Initiates appropriate action to remedy system malfunctions.
• Continuously reviews data and reporting to determine best metering practices related to equipment type and placement.
• Performs continuous system analysis of data from metering equipment transmission network meter data management system and customer billing system monitors for abnormalities and take immediate action to remedy.
• Monitors and manages the hourly daily monthly and annual review to ensure system performance measures are met and in compliance. Documents resolutions and analysis trends and communicates to division head recommends strategy to prevent future problems with the metering system and supporting infrastructure.
• Manages the network of endpoints including the firmware updates. Oversees endpoint encryption as necessary.
• Manages the read performance data from the metering system analyzes the data provides direction for field activity for field meters endpoints leak detectors auto-turn off/on equipment and related equipment.
• Works directly with the personnel that oversees the water meter register and endpoint inventory and coordinates warranty repair and replacement.
• Manages CIP funds including annual budget forecast and cashflow updates for Customer Service programs and projects.
• Takes lead role in gathering information and transforming business needs into Request for Proposal requirements.
• Develop and implement an operational risk plan for the program to analyze vulnerability risks and triggers.
• Provide training and education to the program team customer groups stakeholders and interest groups.
• Participates in the planning development and implementation of training for field personnel. Develops and administers all metering equipment policies guidelines documentation work instructions and training for personnel.
• Participates in the development and documentation of business requirements objectives and deliverable and specifications in collaboration with other stakeholders.
• Supports divisional ISO-9001 compliance and certification requirements accountable for process integrity acts in a proactive manner identifies business system and process failures or inefficiencies related to metering.
• Continually remains updated on metering technologies metering analytics meter data management automated/advanced meter reading systems and related network infrastructure.
• Performs other duties and tasks as required while maintaining a flexible work schedule.

Leadership and Management

• Manages two to four employees and leads cross-functional teams of employees focused on goals and initiatives that cross departmental boundaries. Also provides work direction and standards to contract and consulting personnel.
• Leads project team comprised of internal and external customers stakeholders and consultants.
• Develops and updates long term strategy related to meter reading related data management and access of information.

MINIMUM REQUIREMENTS TO PERFORM WORK:

• Bachelors degree in a general professional or technical field from an accredited school.
• Five (5) years of related work experience.

LICENSES CERTIFICATIONS OR REGISTRATIONS:

• Preferred: AWWA Meter Technician Certificates.
• Must have a valid Drivers License.
• Must obtain and maintain a City Drivers Permit.

KNOWLEDGE SKILLS AND ABILITIES:

• Knowledge of financial management with annual budgeting and short-term/long-term forecasting
• Skill in writing business requirements functional requirements resource needs and technical requirements.
• Skill in working with advanced mathematical operations methods and functions of real and complex variables.
• Ability to provide leadership and vision in managing staff groups vendor relations and major projects and/or initiatives.
• Ability to think strategically.
• Ability to consider the business implications of applying technology to the current and future business environment
• Ability to communicate technical expertise to all levels of technology and business users.
• Ability to form and define system scope and objectives based upon business needs.
• Ability to test and evaluate software to determine efficiency reliability and compatibility with existing systems.
• Ability to read literature books reviews scientific or technical journals abstracts financial reports and/or legal documents.
• Ability to apply fundamental concepts of theories; work with advanced mathematical operations methods and functions of real and complex variables.
• Ability to write reports prepare business letters expositions and summaries with proper format punctuation spelling and grammar using all parts of speech.

PHYSICAL DEMANDS:

The work is light work and requires applying 10 pounds of force frequently exerting up to 20 pounds of force occasionally to move objects. Additionally the following physical abilities are required: manual dexterity hearing mental acuity speaking and talking.

WORK ENVIRONMENT:

Work is generally performed within an office environment that may periodically have unpredicted requirements or demands.

ADDITIONAL INFORMATION:

This job description is not intended to be and should not be construed as an inclusive list of all the responsibilities skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements management reserves the right to modify add or remove duties and assign other duties at any time. This job description does not constitute a written or implied contract of employment.

To perform this job successfully an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein employees may be required to perform duties not specifically spelled out in the job description but which may be reasonably considered to be incidental in the performing of their duties just as though they were written out in this job description.

CONDITIONS OF EMPLOYMENT

The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes but is not limited to: reference checks social security verification education verification criminal conviction record check and if applicable a credit history check sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process candidates may be asked to take a skills test and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race religion color sex national origin marital status age disability sexual orientation political affiliation or on the basis of actual or perceived gender as expressed through dress appearance or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where self-service application kiosks are available. They are located in our office at 700 East 4th Street Suite 200 Charlotte NC 28202. We are open Monday through Friday from 9:30 a.m. to 3:30 p.m. (EST) excluding official City holidays.

For questions about your application or the hiring process please email .

The City of Charlotte is committed to making our services and programs accessible to all. Upon request auxiliary aids written materials in alternate formats language access and other reasonable accommodations or modifications will be provided. To make a request please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Clickhereto learn more about the City of Charlottes benefits.

The City of Charlotte is a drug and alcohol-free workplace.