Technical Project Manager Hiredscore

Your work days are brighter here.

Were obsessed with making hard work pay off for our people our customers and the world around us. As a Fortune 500 company and a leading AI platform for managing people money and agents were shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join youll feel it. Not just in the products we build but in how we show up for each other. Our culture is rooted in integrity empathy and shared enthusiasm. Were in this together tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether youre building smarter solutions supporting customers or creating a space where everyone belongs youll do meaningful work with Workmates whove got your return well give you the trust to take risks the tools to grow the skills to develop and the support of a company invested in you for the long haul. So if you want to inspire a brighter work day for everyone including yourself youve found a match in Workday and we hope to be a match for you too.

About the Team

About the Role

Were looking for a Technical Project Manager to join our growing Professional Services Team with motivation and a desire to learn and to play a key role in helping onboard new clients. The Technical Project Manager is the primary contact point for the client in the pre-launch period and will lead the overall project implementation while ensuring scope quality timeline and project KPIs are met. The Technical Project Manager serves as HiredScores solution consultant also bridging between the development team product team and client during the project implementation period all to ensure that the client will be able to extract the greatest value from the product post-launch and ensure commitments are delivered on time.

You will gain experience working with diverse stakeholders such as HiredScores executive team development product and professional services teams client success teams and our clients senior leadership.

• Partner and collaborate with cross-company stakeholders and teams such as Product R&D Data Science and Customer Success to develop delivery plans that balance scope time and quality as well as validates launches supports and monitors new features

• Create and manage day-to-day project plans; monitor and review progress and timelines and adjust as needed; identifies tracks and resolves issues to ensure meeting commitments and project success

• Lead the end-to-end setup process for the HiredScore product which includes data extraction from HRIS systems build and configure client accounts which includes hands-on implementation by directly configuring and customizing the product to meet specific project requirements as defined in the statement of work

• Track and communicate project status risks issues decisions and actions to internal and external stakeholders

• Demonstrate strong project leadership skills and analytical acumen to overcome challenges and drive project success

• Understand client needs and challenges offering valuable and viable solutions to meet their requirements

• Manage relationships and communication with the client and all stakeholders to guarantee satisfaction with the projects delivery

• Communicate to the client any maintenance needs of the new implementation for a defined period post-launch

• Maintains detailed documentation of key tasks milestones and client interactions for comprehensive project monitoring and review

• Works with Customer Success teams and Support to transition the account from the implementation phase to the launch training and adoption phase ensuring a smooth handover

About You

Basic Qualifications

• 4 years of technical external customer-facing experience with technical SaaS products including at least 2 years working with clients globally. Ideally this experience includes roles such as Technical Customer Success Manager / Technical Account Manager / Professional Services / Technical Support

• 1 years of experience to fulfill technical tasks and utilize configuration tools

• 1 years of experience with query language in rational & non-rational databases

• Comfortable with difficult conversations (internally and externally) while able to manage customer expectations

• Excellent communication and interpersonal skills with the ability to effectively engage with stakeholders at all levels of an organization

• Strong problem-solving skills with the ability to troubleshoot technical issues and drive resolution

• Availability and flexibility to work during US hours

Other Qualifications:

• Motivation Innovation Passion Integrity Independent Self-starter Teamwork Customer-Focus.

• Familiarity with SQL/NoSQL databases

• Familiarity with Agile methodologies and the software delivery lifecycle

• Experience with project management tools like Microsoft Project Jira Monday and Documentation repository

• Industry knowledge of HR Tech Industry

• Advanced proficiency with Microsoft Office Suite (Word PowerPoint Excel).

Our Approach to Flexible Work

With Hybrid Work were combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections maintain a strong community and do their best work. We know that flexibility can take shape in many ways so we require employees to work three days a week in the office and two days at home. This means youll have the freedom to create a flexible schedule that caters to your business team and personal needs while being intentional to make the most of time spent together.

Are you being referred to one of our roles If so ask your connection at Workday about our Employee Referral process!

At Workday we value our candidates privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.

Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.

In addition Workday will never ask candidates to pay a recruiting fee or pay for consulting or coaching services in order to apply for a job at Workday.