Manager of Account Representatives
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Job Location:
Chattanooga, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Who We Are:
FitzMark is a third-party logistics provider specializing in all modes of transportation. We deliver best-in-class services for both our customers and carriers by leveraging our proprietary technology DASH and maintaining a proactive operational approach to ensure all logistics needs are guaranteed. With offices strategically located in Indianapolis (HQ) Atlanta Birmingham Buffalo Chattanooga Fort Worth Gainesville Jackson Kansas City Nashville Omaha and Scottsdale FitzMark has been able to sustain growth in a complex industry and market.
At FitzMark success is driven by emphasizing our employees accomplishments in a collaborative and dynamic environment. We provide the tools and resources necessary to promote a culture of ownership and accountability to guide your career path and financial freedom.
Are you ready to make your mark
About the Role
FitzMark is looking to add a Manager of Account Representatives to assist in the organizational management of strategic account operations within the Chattanooga branch. This role provides the opportunity to manage and develop employees within the Account Management sector of the Business Development department while driving customer relationships and revenue generation through KPI management to achieve business goals.
Duties & Responsibilities
- Provide management mentorship and coaching to a team of strategic Account Managers
- Plan or provide backup support as needed for accounts across the Account Management team
- Manage team operations to support client relations ensuring retention and optimal service of book of business
- Maintain and monitor consistency of communication account functions and data integrity within daily operational processes
- Oversee scheduling and coverage amongst team while balancing overall workloads while working with the Business Development department
- Leverage tools and technology to manage and grow account strategy
- Participate and help prepare materials for customer meetings and business reviews with top customers as requested
- Evaluate account production and determine needs for additional support or EDI
- Act as a liaison between leadership departments and team members regarding performance escalation and strategic business direction
- Prepare update and ensure accurate execution of information within standard operating procedures
- Evaluate KPIs on a team and individual basis and address in monthly and quarterly meetings
Qualifications & Skills
- Extensive skillset in customer service and account management
- Minimum 3 years in third party transportation
- Experience in any level of mentorship or leadership
Benefits & Perks
- Paid Industry Training
- On-Site Gym (Indianapolis Chattanooga Birmingham)
- Comprehensive Benefits Packet (Medical Vision Dental)
- Company Provided Life Insurance Optional Additional Policy
- 401(k) with Company Match or Gradifi Student Loan Repayment Assistance
- Employee Assistance Program (EAP)
- Health and Wellness Program
- Paid PTO and Holidays Unlimited PTO Policy on 1-Year Anniversary
- Free Onsite Parking
- Casual Dress Code
FitzMark provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Required Experience:
Manager
Key Skills
- Business Development
- Cement Plant
- Business Support
- Data Analysis
- ASP
About Company
Indianapolis shipping company specializing in trucking, warehousing, and logistics in the transportation industry. We hire full-time sales and operations staff in Indianapolis.
