Customer Care Representative Associate II
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Job Location:
Oak Brook, IL - USA
Monthly Salary:
$ 20 - 30
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology we make access simple and secure for millions of homeowners businesses and communities worldwide. Our flagship brands LiftMaster and Chamberlain are found in 51 million homes and 14 million people rely on the myQ app daily.
This role is within our Customer Experience and Technical Support team and is a partner to our Business-to-Business (B2B) customers and Sales team. You will assist partners by providing product information processing orders and problem-solving with a sense of urgency to deliver a great customer this hybrid role you will have direct day-to-day interaction with our B2B customers and Sales partners. This includes answering calls or emails to enter and process orders provide product information and respond to order inquiries. Not only are you a critical part of Chamberlain group you are also joining a team that supports each other and has fun. We have monthly virtual Spirit Weeks with games prizes and friendly competition. We offer the best of both worlds work from home and in the office as needed.
Customer Care Associate II Qualifications:
High School Diploma Customer Care or Customer Service experience
Preferred Qualifications Some College SAP Salesforce Service Cloud Microsoft Outlook experience
Customer Care Associate II Essential Duties:
Provide ongoing daily support to external and internal customers spanning all Chamberlain Group product lines
Utilize Salesforce to initiate and process customer cases and create and maintain reports
Enter and manage orders in SAP
Provide product information pricing and availability
Provide ongoing support of Inside and Outside Sales team
Follow-up with customers regarding the status of their open orders and relay shipping information
This position requires regular and predictable attendance and the ability to work the particular shift and/or schedule to which you are assigned as well as additional hours as needed.
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
Protect Chamberlain Groups reputation by keeping information confidential
Maintain professional and technical knowledge by attending educational workshops professional publications establishing personal networks and participating in professional societies
Contribute to the team effort by accomplishing related results and participating on projects as needed
Share our immediate openings with your circle of friends business Associates and family members. We have awesome opportunities.
This opportunity offers a competitive base salary and excellent benefits including medical dental vision 401(k) with company match and in-service bonus and more! Were anorganization who values its human capital and provides support to assist its employees succeed.
Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. Were proud to be an Equal Opportunity Employer and youll be considered for this role regardless of race color religion sex national origin age sexual orientation ancestry; marital disabled or veteran status. Were committed to fostering an environment where people of all lived experiences feel welcome.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact in confidence .
NOTE: Staffing agencies headhunters recruiters and/or placement agencies please do not contact our hiring managers directly.
Required Experience:
IC
Key Skills
- Anti Money Laundering
- EAM
- Electrical Controls
- Air Ticketing
- ABB
- Electronics
