Direct Claimant Specialist

We currently have a great opportunity for a target driven individual to join our team.

The Direct Claimant Specialist will use persuasive soft skills to encourage third-party claimants to settle directly through our policyholders cover. They will offer repairs compensation replacement vehicles and even personal injury services if needed.

No prior experience is needed so if youre looking for a new challenge this could be your chance to learn about the insurance sector and start your esure career where there is plenty of internal opportunities available.

What Youll do 

• Delivering a strong capture performance of 65% monthly or above.
• Follow internal esure policy and procedures and adhere to external standard process and legislation e.g. equal opportunities.
• Identify and recommend opportunities to improves processes across the department.
• Work collaboratively with peer group to achieve best outcomes for esure.
• Manage own diaries to follow up on any potential capture opportunities that you have been unable to secure on the first attempt.
• Persuade claimant to use esure Network Repairers and Suppliers advising them of esure products when appropriate and providing sales and service contact numbers.
• Ensure availability to manage incoming calls which could potentially lead to securing a third-party capture.
• Identify and feedback all areas of concern involving external suppliers which affect service delivery.
• Identify areas of self-development and work with relevant team leader or assigned training delegate to achieve set goals.

Qualifications :

What wed love you to bring:

• Experience working within a sales-based role is advantageous
• familiar with a target based environment
• Ability to demonstrate good negotiation and objection handling skills.
• Front line customer support in a target driven role.
• Influencing and negotiating in particular objection resolution.
• Digital literacy (including the Internet).
• Self-motivated whilst having the ability to work as part of a team.

Additional Information :

Whats in it for you:

• Competitive salary that reflects your skills experience and potential.
• Discretionary bonus scheme that recognises your hard work and contributions to esures success.
• 25 days annual leave plus 8 flexible days and the ability to buy and sell further holiday.
• Our flexible benefits platform is loaded with perks to choose from so you can build a personal toolkit to support your health wellbeing lifestyle and finances.
• Company funded private medical insurance for qualifying colleagues.
• Fantastic discounts on our insurance products! 50% off for yourself and spouse/partner and 10% off for direct family members.
• Well elevate your career with hands-on training mentoring access to our exclusive academies regular career conversations and expert partner resources.
• Driving good in the world couldnt be more important to us. Our colleagues can use 2 volunteering days per year to support their local communities.
• Join our internal networks and communities to connect learn and share ideas with likeminded colleagues.
• Were a proud supporter of the ABIs Make Flexible Work campaign and welcome you to ask about the flexibility you need. Our hybrid working approach also puts you in the driving seat of how and where you do your best work.
• And much more; See a full overview of our benefits here Reward and benefits Esure Group PLC

We are committed to creating an inclusive and diverse workplace where everyone feels valued respected and empowered. We celebrate individuality and create spaces where unique backgrounds and experiences can come together. We believe that diverse perspectives drive innovation in turn enabling us to better serve our customers community and build a stronger organisation. Our commitment to inclusion extends to every part of our business from h

Remote Work :

No

Employment Type :

Full-time