Safeguarding Specialist

Multiverse is the upskilling platform for AI and Tech adoption.

We have partnered with 1500 companies to deliver a new kind of learning thats transforming todays workforce.

Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI data and tech skills. Our learners have driven $2bn ROI for their employers using the skills theyve learned to improve productivity and measurable performance.

In June 2022 we announced a $220 million Series D funding round co-led by StepStone Group Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn the round makes us the UKs first EdTech unicorn.

But we arent stopping there. With a strong operational footprint and 800 employees we have ambitious plans to continue scaling. Were building a world where tech skills unlock peoples potential and output.

Join Multiverse and power our mission to equip the workforce to win in the AI era.

About the role:

The Safeguarding Specialist is a key member of the Learner Success team providing high-quality operational support for all day-to-day safeguarding activities at Multiverse.

Reporting to the Safeguarding Lead you will ensure the rigorous compliant and compassionate management of disclosures and casework. You will be a source of knowledge for our Delivery teams including engagement with the safeguarding champions identifying which problems need solving and owning the implementation of solutions that guarantee a safe trusted and supportive learning environment.

In this role you will:

• Culture & Environment: Champion a culture of safeguarding and promote a safe trusted positive and inclusive learning environment across the organisation.

• Operational Implementation: Support the implementation and continuous refinement of tracking and monitoring systems to ensure consistent logging of safeguarding actions.

• Reporting & Analysis: Prepare regular and detailed trend analysis of all safeguarding cases using these insights to recommend process refinements and inform the development of CPD for staff.

• Operational Case Management: Lead the day-to-day triage and management of safeguarding concerns including conducting initial risk assessments meeting with learners at risk and managing urgent interventions.

• Case Administration & Compliance: Ensure meticulous documentation of all case notes and actions maintaining a robust audit trail and ensuring all records are compliant with regulations and data protection standards.

• Training Administration: Execute scalable processes for staff training record-keeping ensuring all staff (Safeguarding and Prevent) remain up-to-date.

• Escalation & Referrals: Manage the safeguarding escalation process including check-ins external support referrals and professional communication with external agencies and the DSL. You will maintain an up-to-date directory of relevant external agencies and partners to ensure referrals can be made effectively and at pace.

• Team Enablement: Empower Delivery teams (coaches and instructors) by providing the tools training and processes needed to effectively recognise and respond to at-risk apprentices.

• Resource Curation: Develop and maintain both learner- and staff-facing resources (e.g. Guru articles signposting guides) to ensure clear up-to-date protocols are accessible across the organisation.

• Subject Matter Expertise: Maintain specialist knowledge in safeguarding practices staying informed of industry trends and acting as a source of expertise for new teammates.

About You

You are an operationally-minded specialist with a passion for learner wellbeing and a proven ability to handle complex tasks with minimal guidance. You are a problem-solver who enjoys building trusting relationships and making evidence-based recommendations to improve team performance.

You Bring:

• Prior knowledge experience and formal training: Safeguarding Prevent Sexual Harassment/Violence Suicide Prevention or Workplace Investigation. Willingness to complete Designated Safeguarding Lead Training Level 3 (or above) upon starting the role.

• Emotional Resilience: The ability to remain effective and professional when managing challenging and high-risk cases with a proactive approach to maintaining personal wellbeing and seeking support as needed.

• Communication Skills: Strong non-judgmental active listening skills and the ability to communicate with empathy and clarity in high-stakes situations.

• Case Management Capability: The capability and willingness to manage complex cases with the support of the Safeguarding Lead with a meticulous attention for detail and flawless documentation.

• Regulatory Knowledge: Familiarity with relevant regulatory frameworks (e.g. DfE Funding Rules KCSIE and Ofsted EIF) and the ability to apply these to daily tasks.

• Problem Solving: Strong initiative and reasoning skills; able to resolve problems within a team or work assignment using clear guidelines.

• Data Literacy: An analytical approach to identifying trends in safeguarding data and using those insights to suggest system improvements.

• Discipline: Exceptional organisational skills with a focus on delivering high-standard documentation and meeting commitments on time.

• Collaboration: A track record of modelling collaborative behaviour and building trusting relationships with cross-functional team members.

• Ethics & Equity: A profound commitment to the companys values with an active awareness of how bias or exclusion can occur in a team environment.

Preferred Qualifications & Experience:

• Apprentice Journey: Demonstrable experience within a coaching or learner-facing role with a strong understanding of the apprentice journey.

• Regulated Environments: Previous experience working within an Ofsted-inspected environment or a similar regulated framework (e.g. ISI).

Benefits

• Time off - 27 days holiday plus 5 additional days off: 1 life event day 2 volunteer days 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year

• Health & Wellness- private medical Insurance with Bupa a medical cashback scheme life insurance gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support

• Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month

• Work-from-anywhere scheme - youll have the opportunity to work from anywhere up to 10 days per year

• Space to connect: Beyond the desk we make time for weekly catch-ups seasonal celebrations and have a kitchen thats always stocked!

Our Commitment to Diversity Equity and Inclusion

Were an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race colour ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. This will never change. Read our Equality Diversity & Inclusion policy here.

Our Commitment to Safeguarding

Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).

For roles that will involve a Regulated Activity successful applicants must also undergo an Enhanced DBS check including a Childrens Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions cautions reprimands and final warnings.

Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected and possible referral to the police and the DBS.

Required Experience:

IC