Technical Support Specialist Student Position

Cedar Rapids, IA - USA

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

As a Technical Support Specialist youll be on the front lines providing expert technical support and troubleshooting complex issues for our users. Youll have a significant impact on our users and the growth of our product.

Provide timely high-quality support to users: triage troubleshoot and resolve product issues with clear empathetic communication.
Reproduce diagnose and document technical problems end-to-end capturing precise steps logs and screenshots.
Work hands-on in the product to understand features validate fixes and regularly test new flows; provide actionable feedback.
Investigate API and integration issues using tools like Postman and browser DevTools (Network/Console).
Collaborate closely with Engineering and Product to scope prioritize and escalate issues with strong context and impact assessment.
Proactively surface product patterns and emerging trends; raise risks and suggest documentation improvements.
Create and maintain clear runbooks and knowledge base articles to improve self-serve and reduce repeat incidents.
Uphold security and data-handling best practices when working with sensitive user information or logs.

Qualifications :

This is a hybrid role requiring candidates to work 2.5 days per week with a minimum of 2 days from our Wix Office in Cedar Rapids Iowa.

Currently pursuing a Bachelors in CS IS Engineering or a related technical field.
This role is designed for the Class of 2026. Were looking for students ready to jump into a career shortly after their internship
Prior exposure to technical support or client-facing troubleshooting .
Solid web fundamentals: understand HTTP requests/responses status codes and JSON; comfortable using browser DevTools.
Familiarity with APIs: ability to use Postman (or cURL) to send requests read responses and follow simple authorization patterns.
Analytical troubleshooting skills: proven ability to reproduce issues capture evidence and write clear steps.
Strong client-facing communication: clear empathetic writing and speaking; able to translate technical findings for non-technical audiences.

Ownership mindset: demonstrated ability to drive projects or tasks to completion in fast-moving environments.

Additional Information :

Were Base44 a newly acquired part of Wix on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language no traditional coding required. Operating like a startup within Wix were fast collaborative and focused on turning complex problems into simple powerful solutions.

We exist for creators solo founders startups entrepreneurs side hustlers and everyone who wants to turn their ideas into reality. Whether youre launching a product validating a concept or exploring a hunch Base44 helps you build it.

Were growing fast the opportunity is huge and with your help our user-driven growth can become unstoppable.

Last day to apply March 1st 2026 EOD

Remote Work :

Employment Type :

Full-time

Provide timely high-quality support to users: triage troubleshoot and resolve product issues with clear empathetic communication.
Reproduce diagnose and document technical problems end-to-end capturing precise steps logs and screenshots.
Work hands-on in the product to understand features validate fixes and regularly test new flows; provide actionable feedback.
Investigate API and integration issues using tools like Postman and browser DevTools (Network/Console).
Collaborate closely with Engineering and Product to scope prioritize and escalate issues with strong context and impact assessment.
Proactively surface product patterns and emerging trends; raise risks and suggest documentation improvements.
Create and maintain clear runbooks and knowledge base articles to improve self-serve and reduce repeat incidents.
Uphold security and data-handling best practices when working with sensitive user information or logs.

Qualifications :

This is a hybrid role requiring candidates to work 2.5 days per week with a minimum of 2 days from our Wix Office in Cedar Rapids Iowa.

Currently pursuing a Bachelors in CS IS Engineering or a related technical field.
This role is designed for the Class of 2026. Were looking for students ready to jump into a career shortly after their internship
Prior exposure to technical support or client-facing troubleshooting .
Solid web fundamentals: understand HTTP requests/responses status codes and JSON; comfortable using browser DevTools.
Familiarity with APIs: ability to use Postman (or cURL) to send requests read responses and follow simple authorization patterns.
Analytical troubleshooting skills: proven ability to reproduce issues capture evidence and write clear steps.
Strong client-facing communication: clear empathetic writing and speaking; able to translate technical findings for non-technical audiences.

Ownership mindset: demonstrated ability to drive projects or tasks to completion in fast-moving environments.

Additional Information :

Were growing fast the opportunity is huge and with your help our user-driven growth can become unstoppable.

Last day to apply March 1st 2026 EOD

Remote Work :

Employment Type :

Full-time

Key Skills

Dhcp
SQL
Active Directory
VOIP
VMware
Customer Service
Windows
Trouble Shooting
Java
VPN
Sharepiont
hardware
Dns
Technical Support
Software Applications

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About Company

Wix

Wix is a leading global software platform for small businesses to operate online with millions of registered users in 190 countries. Wix was founded on the belief that the Internet should be accessible to everyone to develop, create and contribute. Through free and premium subscriptio ... View more

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