REF93249G-Assistant Manager Process Training (AirlinesGDSTravel) Bangalore Rotational Shifts (WFO Only)

Garhwa - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

Core Responsibilities:

Deliver high-impact New Hire Upskill and Refresher Training focused on airline processes GDS systems and customer service excellence
Ensure full compliance with client and internal certification standards
Collaborate with Training Managers and stakeholders to align training outcomes with operational goals
Identify gaps and recommend improvements based on feedback and performance data
Develop update and maintain training content tailored to airline operations and client requirements
Ensure accurate documentation and reporting of training metrics in line with organizational standards
Work with internal and external stakeholders and drive process improvements and floor support
Create training programs to address skill gaps in employees by conducting regular TNA and TNI
Coach and provide feedback to trainees on their performance in class and on the shop floor.
Control absenteeism and attrition in class and motivate the batch
Consistently achieve or exceed targets on quality and throughput in training
Participate in regular internal and external stakeholder interactions

Job Location- Bangalore (WFO Only)

Shifts- Rotational

Qualifications :

Desired Candidate Profile

Minimum 5 years of proven experience in training delivery preferably in a fast-paced operations or BPO environment
Strong background in airline or travel industry is essential - preferably Reservations and Ticketing background
Expert-level proficiency in GDS platforms (e.g. Amadeus Sabre Galileo) with hands-on experience in process training
Solid understanding of customer service workflows and operational standards
Exceptional facilitation communication and stakeholder management skills
Demonstrated ability to lead teams coach performance and drive measurable training outcomes
Should have Voice training experience of more than 3 years in airline travel domain
Ability to work in shifts
Should have new hire training experience with adequate exposure to coaching and feedback of new and tenured agents
Ability to identify skill gaps in classroom and on the shop floor. Design customized training programs and track ROI
Good people management and organizational skills
Good knowledge of MS Office PowerPoint Excel and Word
Willingness to go over and beyond the regular delivery requirements during ramp/peak season
Good analytical and presentation skills

Remote Work :

Employment Type :

Full-time

Job Description:Core Responsibilities:Deliver high-impact New Hire Upskill and Refresher Training focused on airline processes GDS systems and customer service excellenceEnsure full compliance with client and internal certification standardsCollaborate with Training Managers and stakeholders to alig...

Job Description:

Core Responsibilities:

Deliver high-impact New Hire Upskill and Refresher Training focused on airline processes GDS systems and customer service excellence
Ensure full compliance with client and internal certification standards
Collaborate with Training Managers and stakeholders to align training outcomes with operational goals
Identify gaps and recommend improvements based on feedback and performance data
Develop update and maintain training content tailored to airline operations and client requirements
Ensure accurate documentation and reporting of training metrics in line with organizational standards
Work with internal and external stakeholders and drive process improvements and floor support
Create training programs to address skill gaps in employees by conducting regular TNA and TNI
Coach and provide feedback to trainees on their performance in class and on the shop floor.
Control absenteeism and attrition in class and motivate the batch
Consistently achieve or exceed targets on quality and throughput in training
Participate in regular internal and external stakeholder interactions

Job Location- Bangalore (WFO Only)

Shifts- Rotational

Qualifications :

Desired Candidate Profile

Minimum 5 years of proven experience in training delivery preferably in a fast-paced operations or BPO environment
Strong background in airline or travel industry is essential - preferably Reservations and Ticketing background
Expert-level proficiency in GDS platforms (e.g. Amadeus Sabre Galileo) with hands-on experience in process training
Solid understanding of customer service workflows and operational standards
Exceptional facilitation communication and stakeholder management skills
Demonstrated ability to lead teams coach performance and drive measurable training outcomes
Should have Voice training experience of more than 3 years in airline travel domain
Ability to work in shifts
Should have new hire training experience with adequate exposure to coaching and feedback of new and tenured agents
Ability to identify skill gaps in classroom and on the shop floor. Design customized training programs and track ROI
Good people management and organizational skills
Good knowledge of MS Office PowerPoint Excel and Word
Willingness to go over and beyond the regular delivery requirements during ramp/peak season
Good analytical and presentation skills

Remote Work :

Employment Type :

Full-time

Key Skills

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About Company

WNS Global Services

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more

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