Dynamics 365 Contact Center Developers

ARHS Group part of Accenture is looking for Dynamics 365 Contact Center Developers for one of its clients in Brussels a key player in the Belgian Banking domain.

Context

You will be part of a Dynamics 365 Contact Center development team responsible for building customising and integrating enterprise-grade contact center solutions. The project is delivered in an agile framework with close collaboration between developers functional analysts architects and operational teams to ensure scalable robust and high-performing solutions aligned with business needs.

Role & Responsibilities

• Developing configuring and customising Dynamics 365 Customer Service Omnichannel for Customer Service Unified Routing and related components
• Designing and implementing integrations with telephony platforms and enterprise systems
• Developing custom components using the Power Platform:
  • Power Automate and Power Automate Desktop
  • Power Apps (Canvas and Model-Driven Apps)
  • Plug-ins workflows and custom extensions
• Implementing and maintaining integrations using Azure services (Azure Functions APIs gateways)
• Optimising performance scalability stability and agent experience
• Participating in code reviews unit testing and ALM / DevOps processes
• Ensuring technical documentation of all developments and configurations
• Collaborating closely with functional analysts to translate business requirements into technical solutions
• Supporting deployment activities and production support when required

Qualifications :

Your Profile

• Active written and spoken knowledge of French or Dutch with passive knowledge of the other and active knowledge of English.
• Strong autonomy and ability to take initiative
• Analytical mindset with excellent problem-solving skills
• High level of rigor and attention to detail
• Strong collaboration skills and ability to work effectively in agile teams
• Clear communication skills including the ability to explain technical solutions to non-technical stakeholders
• Proactive and solution-oriented attitude

Technical Skills

• Strong experience with Dynamics 365 Contact Center and Dynamics 365 Customer Service
• Advanced knowledge of the Microsoft Power Platform:
  • Power Apps (Canvas & Model-Driven Apps)
  • Power Automate & Power Automate Desktop
  • Microsoft Dataverse
  • Microsoft Copilot Studio
• Experience (C#) development
• Solid knowledge of JavaScript / TypeScript
• Experience with telephony and voice integration
• Strong experience with Azure integrations:
  • Azure Functions
  • APIs
  • Integration gateways
• Understanding of technical architecture within the Power Platform ecosystem
• Experience with DevOps ALM code quality and documentation practices

Additional Information :

There are a wide variety of career paths and opportunities available at Arηs Group - part of Accenture and we encourage employees to focus on their professional growth and develop a variety of skills.

WHATS IN IT FOR YOU

• We value your contribution which is why we offer a competitive and attractive salary package.
• Your wellbeing is our priority from day one you are covered by a comprehensive health insurance plan.
• Benefit from a convenient meal allowance provided through a ticket restaurant card.
• Take part in impactful projects that make a difference at both the national and European level.
• Continue to grow with us through in-house training sessions and a wide range of online learning opportunities.
• Join a collaborative culture where we regularly celebrate achievements and milestones together.

Remote Work :

No

Employment Type :

Full-time