Vice President, Product Manager — Enterprise Knowledge Platform, Chase Home Lending
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Description
Chase Home Lending is seeking a Vice President Product Manager to lead the strategy and delivery of an Enterprise Knowledge Platform for the Home Lending business. This platform will power AI solutions across conversational experiences (voice and chat) agent assist and agentic workflows spanning the mortgage lifecyclefrom application and underwriting through closing servicing escrow and loss mitigation.
As a Product Manager in Home Lending you will define the roadmap drive crossfunctional execution and ensure the platform is secure governed and easy to adoptdelivering measurable improvements in customer experience operational efficiency and risk management. With a strong commitment to scalability resiliency and stability you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Job responsibilities
- Define and own the multiyear platform vision and roadmap for Home Lending aligning to priority AI use cases across originations closing servicing default and customer support.
- Translate business and operations needs into prioritized outcomedriven epics and features
- Partner with engineering and architecture to deliver resilient scalable platform services (APIs/SDKs connectors developer tooling) that integrate with Home Lending systems (e.g. LOS document management servicing and contact center platforms) and accelerate adoption across teams.
- Establish and evolve governance in partnership with Risk Controls Cybersecurity Privacy Legal Records Management and Model Risk Managementcovering data classification RBAC/access controls retention lineage auditability and model/feature release processes.
- Drive search relevance and answer quality via taxonomy and ontology strategy embedding and retrieval tuning feedback loops and continuous evaluation; define and manage platform SLOs/SLAs.
- Enable agentic workflows by integrating knowledge services with orchestration and guardrails to automate tasks such as document classification/extraction status updates payment and escrow inquiries payoff/fees explanations lossmitigation guidance and operational checklistsprioritizing safety and compliance.
- Lead crossfunctional delivery with clear milestones and dependency management; communicate progress risks and mitigations to senior stakeholders across Home Lending and partner groups.
- Champion customer and colleague experience; use telemetry and experimentation to iterate on usability adoption quality and performance.
- Manage vendor and opensource evaluations where appropriate ensuring conformance with enterprise standards and controls.
Required qualifications capabilities and skills
- 5 years of experience or equivalent expertise in product management or a relevant domain area
- Strong technical fluency in distributed systems data governance observability/telemetry and platform reliability.
- Handson experience with knowledge and AI systems: content ingestion metadata/ontologies embeddings/vector databases retrieval (RAG) search relevance and evaluation frameworks.
- Demonstrated ability to define measurable outcomes write clear product requirements and make informed tradeoffs across performance security usability and compliance.
- Exceptional communication and stakeholder management; effective with executives engineers designers data scientists operations leaders and control partners.
- Experience in highly regulated environments with familiarity across privacy and financial regulations relevant to mortgage lending and servicing and records requirements.
Preferred qualifications capabilities and skills
- 3 years experience in mortgage/home lending (originations servicing escrow default or contact center operations).
- Exposure to LLM lifecycle and model governance (evaluation safety hallucination mitigation prompt/policy management and guardrails) and to fairness considerations in customer communications.
- Familiarity with knowledge graphs taxonomy/ontology tooling content classification/extraction and search relevance tuning for financial services content.
- Experience designing agent assist and selfservice experiences (voice IVR chat) and integrating with contact center tooling and QA/monitoring.
Prior platform product management for multitenant services developer experience and enterprise enablement.
To be eligible for this position you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position. Likewise JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).
Required Experience:
Exec
Key Skills
- Change Management
- Financial Services
- Growing Experience
- Managed Care
- Management Experience
- Analysis Skills
- Senior Leadership
- Performance Management
- Process Management
- Leadership Experience
- negotiation
- Analytics
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
