Family Engagement and Enrollment Manager

The Family Engagement and Enrollment Manager will be the face of operations for our students and families. They will ensure that they are effectively enrolled welcomed and onboarded to the school. They will also create own and execute projects that drive school attendance registration and enrollment systems and lead the campaign on family and student persistence at the school by increasing family engagement and strengthening family communications. The Family Engagement and Enrollment Manager will create a welcoming environment by delivering excellent communication and customer service to families and visitors.

Student Recruitment and Enrollment 

• Work closely with the school leadership team and the Student Recruitment and Enrollment team to meet enrollment targets and adhere to the regions student backfilling policy. 
• Publicize support and attend the schools student recruitment events. 
• Organize staff efforts to support student recruitment and enrollment processes.
• Manage enrollment processes for all new students.
• Collaborate with other school-operations staff to ensure enrollment compliance records.
• Directly follows up with families to ensure proper supporting documentation. 
• Plan and execute family engagement events for new families including Welcome Meetings Back-to-School Nights Family Orientation and mid-year orientations. 
• Engaging in critical conversations with families who are considering transferring out and escalating to other key stakeholders as needed.
• Plan manage and track completion of Welcome Visits for entering grade levels.

Family Engagement and  Communication

• Build and guide the implementation of systems for managing communication paperwork and office activities as needed.  
• Develop school-based marketing and messaging materials for visitors teacher recruits and families.
• Serve as the primary source of information for families including generating all-calls distributing newsletters and other communications.
• Serve as liaison between parents students and staff with exemplary customer service skills in order to actively engage and build relationships with stakeholders. 
• Manage incoming and outgoing paperwork for students and families. 
• Answer phones and direct calls to the appropriate party as needed.  
• Create and implement a plan for family surveys. 
• Build and implement a parent engagement strategy and events including but not limited to: 
  • Report Card Conferences 
  • Title 1 Meetings 
  • Quarterly Town Halls 
  • Support Grade Level Chairs in grade-level/department-level family engagement activities
• Develop and leverage trusting relationships with families in the support of the school and the childs best interests

Attendance

• Develop and implement incentive and intervention systems to increase student attendance
• Make daily attendance calls to absent students and support family concerns as needed to successfully reach families and impact attendance
• Auditing and supporting attendance calls and escalating family concerns as needed
• Track student attendance to maintain high data accuracy and high student attendance
• Work to ensure staff are consistently and accurately entering attendance records
• Collaborate with the Student Support Team to identify students needing additional support and design support plans and next steps
• Participate weekly in school-based Promise Teams 
• Maintain high communication with families and staff to problem solve and support around attendance issues and lead chronic absenteeism interventions

School Operations Projects

• Act as the emergency coordinator for student/ staff medical issues.
• Build and implement a supply management plan including overseeing inventory and ordering
• Develop and execute project plans related to school-wide operations such as technology testing nutrition special events field tripss and other duties as assigned. 

Qualifications :

Required Education and Experience

• Associates degree from an accredited institution
• Customer service experience 
• Excellent computer skills with database familiarity 

Skills & Abilities

• Proficient in Microsoft Office
• Strong written and oral communication skills
• Strong organization skills and meticulous attention to detail
• Ability to multitask with competing priorities in a fast-paced environment
• Ability to manage multiple projects simultaneously and comfortably with ambiguity
• Superb customer service skills love and support for families and children 
• Ability to troubleshoot and manage high-stress situations with a calm and positive demeanor 
• A history of building relationships and driving results
• A passion for the mission vision and values of KIPP TEAM and Family
• Comfort working both independently and on teams
• Accustomed to giving and receiving feedback
• Solution-oriented continuous learner
• Ability to create an environment and interact with families in a way that is aligned with our school culture priorities.
• Has demonstrated effective outcomes and results and wants to be held accountable for them
• Seeks and responds well to feedback which is shared often and freely across all levels of the organization
• Previous experience in a customer service-oriented role
• Previous experience in an educational or non-profit setting
• Proficiency in Spanish and/or Creole

The usual and customary methods of performing the jobs functions require the following physical demands:

• Prolonged periods of sitting at computer or working at desk and significant fine finger dexterity.
• Often required to stand and sit.   
• Walk frequently and climb stairs.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

Additional Information :

KIPP Miami offers a full comprehensive benefits plan including health care competitive 403(B) plan and a school laptop.

KIPP Miami offers competitive salaries to newly hired staff. Salaries are based on prior experience and in accordance with certification requirements. The salary range for this role is $55000-$78.282 hired applicants will be placed on the scale according to past experience.

Our organization is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color sex gender age religion national origin citizen status marital status physical or mental disability military or veteran status sexual orientation gender identity or any other characteristic protected by applicable law. Our organization will make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation would impose an undue hardship on the operation of the organization. No questions on this application are asked for any unlawful purpose.

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Remote Work :

No

Employment Type :

Full-time