Customer Service Representative (Call-Center) USABB
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Job Location:
Sandy Springs, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
USABlueBook (a division of HD SUPPLY) is the recognized source of products and technical support for professional water and wastewater operators. As the company founded by utility operators it is our goal to remain the industrys top technical and customer service leader.
Location: 3400CumberlandBlvd SE. Atlanta GA 30339
Schedule: 8:30am-5pm MON-FRI (WEEKENDS OFF)
Pay: $17.50-18hr DOE
Benefits:Medical Dental Vision Life 401k Vacation Sick Time
Proficiency with Microsoft Outlook/Word/Excel
High-Volume Call-Center Experience preferred
Must be able to pass a background/drug test
Job Summary
Provide customer service by responding to inquiries regarding product selection services and issues. Associates will be responsible for knowledge of 20000 products and 3 catalogues.
Major Tasks Responsibilities and Key Accountabilities
- Responds to customer order and quotation requests received via the telephone e-mail written and faxed correspondence within the department service goals.
- Performs necessary follow-up to ensure customer service expectations are met.
- Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs.
- Researches and suggests alternative products to customers. Provides representation of products increasing sales wherever appropriate or as requested.
- Uses computerized system for tracking information gathering and/or troubleshooting.
- Resolves customer issues including issuance of credit concessions.
- Refers complex non-standard problems to supervisor.
Nature and Scope
- Selects correct processes from clearly prescribed rules past practices or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.
- Under close supervision exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.
- None.
Work Environment
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
- No travel required.
Education and Experience
- HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.
Our Goals for Diversity Equity and Inclusion
We are committed to creating a culture that promotes equity respect and advocacy for every HD Supply associate. We value the diversity of our people.
Equal Employment Opportunity
HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation gender identity national origin age protected veteran status or disability status.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
HD Supply, a wholly owned subsidiary of The Home Depot, is a leading wholesale distribution company serving customers and their communities across the Multifamily, Institutional, Hospitality, Trades, Government Housing, Healthcare, Building Services and Education industries through an ... View more
