Food & Beverage Supervisor (Citrique)

About the Company

Marriott International portfolio of brands includes JW Marriott alongside 33 other Marriott brands. Marriott International is the worlds leading global hospitality company with more brands more hotels and more opportunities for associates to grow and succeed.

JW Marriottis part of Marriott Internationals luxury portfolio and consists of more than 135 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youre happy our guests will be happy. Its as simple as that. Our hotels offer a work experience unlike any other where youll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training development recognition and most importantly a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. Thats The JW Treatment.

About the role

We are seeking a guest-focused and highly drivenFood and Beverage Supervisorto join our Citrique team. Thisfull-timerole will be ensuring their team consistently delivers exceptional experiences for all our guests. You will be responsible for supervising shifts maintaining guest expectations and providing leadership and support to all staff.

Reporting to the Restaurant Manager you will be required to support and coach the team to maintain 5-star-rated service standards possess excellent food and beverage knowledge and be accountable for the efficient operation of this premium style service environment.

Critical responsibilities:

• Ensure staff is working together as a team to ensure optimum service and that guest needs are met.

• Complete opening and closing duties including setting up necessary supplies and tools cleaning all equipment and areas locking doors etc.

• Inspect storage areas for organization use of FIFO and cleanliness.

• Complete scheduled inventories and stock and requisition necessary supplies.

• Assist management in hiring training scheduling evaluating counseling disciplining and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

• Effectively dealing with customer concerns and complaints.

• Supervise and delegate duties; Ensure brand standards are maintained.

Successful Candidates will have:

• Previous supervisory experience in a similar environment

• Currently hold a valid QLD Responsible Service of Alcohol (RSA) certificate

• Strong work ethic and exceptional customer service skills

• Flexibility to work a variety of shifts including evenings weekends and holiday periods

• Strong time management and organisational skills

• Conflict resolution skills with the ability to remain calm and professional in a busy fast-paced environment

The Benefits

• Enjoy the benefits of:

• Unlimited strategic development and career opportunities

• Generous accommodation and food and beverage discounts including all properties within the Marriott International group

• Recognition programs to keep you motivated

• The best hotel training opportunities provided

• Wellbeing and mindfulness programs to ensure you stay healthy

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