Specialist, Finance Operational Excellence

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Description

Job Title: Specialist Finance Operational Excellence
Location: Manila Philippines

Position Summary:

The Specialist Finance Operational Excellence supports the Finance Shared Services Center (FSSC) by assisting in process documentation basic reporting and day-to-day coordination for operational excellence and continuous improvement activities. This role works closely with the Operational Excellence team and cross-functional partners to help drive efficiency enhance controls and support the delivery of high-quality finance operations.

Key Responsibilities:

• Support the OE team in project coordination activities (meeting notes action tracking follow-ups and document organization).
• Assist in updating project trackers and dashboards (status milestones risks/issues next steps).
• Help with process documentation (SOP updates workflow steps templates work instructions).
• Support basic process mapping activities (capturing current steps inputs/outputs roles pain points).
• Assist in preparing presentation materials and reporting packs (PowerPoint updates Excel summaries).
• Coordinate with FSSC teams to gather required inputs for improvements and reporting (data screenshots examples process notes).
• Support the intake and governance process by monitoring completeness of requirements and ensuring artifacts are filed properly.
• Help identify opportunities for small improvements (quick wins) and support implementation under guidance.
• Provide administrative and coordination support for local and global initiatives led by the OE team.
• Foster collaboration and a continuous improvement mindset by supporting communications and updates.
• Perform other duties as assigned.

Qualifications / Skills Required and Preferred

• Bachelors degree in Finance Accounting Business Administration or a related field (or equivalent experience).
• Fresh graduate to 1 year experience in shared services finance operations admin support or project support is a plus.
• Exposure to process documentation basic reporting or improvement work is an advantage.
• Strong attention to detail organization and follow-through.
• Good written and verbal communication skills.
• Proficiency in Microsoft Office (Excel PowerPoint Word).
• Willingness to learn tools used in FSSC/OE (e.g. Smartsheet ServiceNow Tableau)
• Knowledge of or exposure to AI tools (e.g. ChatGPT or similar) is an advantage with ability to use them responsibly to support documentation and analysis.
• Ability to work in a fast-paced environment and manage multiple tasks with guidance.
• Willingness to work extended hours during peak periods when required.
• Basic problem-solving skills and a customer-service mindset.
• Flexible and adaptable to changing priorities.
• Good problem-solving abilities to address and resolve operational issues.
• Good stakeholder management skills.
• Flexibility to adapt to changing business needs and environment.

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About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

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