Service Excellence Supervising Associate
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Job Location:
Davao - Philippines
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Summary
Global Delivery Services (GDS) is a driving force behind EYs globalization currently incorporating Procurement Talent Finance and Accounting IT Risk management Talent Creative Agency Learning Solutions and Program Execution Services it aims to achieveeffectiveness and efficiency in order to provide sustainable value and is at the core of EYs most notable transformation projects.
Accountability
Creates value to clients independently- brings excellent process improvement project and change management skills and past client experiences
Deploys consulting best practice knowledge and techniques when undertaking work
Performs rapid assessment of current landscape for clients and is able to provide insights around hypothesis and solutions
Manage business stakeholders across different levels and build strong relationship
Program manage multiple projects and initiatives independenty
As a team member assists in providing smooth delivery of internal project/program outcomes
Required experience:
Total experience between 8-12 Years in project management and change management
Should have an experience of managing or supporting workstreams / project initiatives in large scale transformation projects.
Exposure in driving Quality Culture within the organization Green Belt / preferably Black Belt being able to mentor people on driving break through improvements
Preferred experience of working with major global corporations on client facing projects (Ideally currently working in either: Big 4 global management consultancy firm or blue chip organizations like Accenture IBM - with an appropriate management consulting
background )
Competencies/ skills
Knowledge of Business Process Re-Engineering Six sigma concepts of DMAIC Project Management (and all tools included therein
Mentoring & experience in creating reviewing & closure of projects
Excellent Training skills in conducting Green Belt & Six Sigma awareness training programs
Excellent communication & interpersonal skills to be able to Influence delivery teams in driving consultative engagements
Assertive strong orientation to statistical analysis good team player & willingness to lead teams not reporting into them.
Strong in data analyzis and visualidation and getting concurrence from stakeholders on actions (for assigned processes)
Wrok with the service delivery teams to drive process operational excellence goals on Quality delivery and productivity
Should have taken part in Continuous improvement initiatives (KAIZEN) and other Quality related initiatives to spread the quality
awareness
Be able to conceptualize and develop quality related training modules
Other skills
Exposure on Robotics Process Automation and any other transformation tools will be an added advantage.
Experience of having done BPMS or trained on BPMS (Business Process Management System)
Self-starter who can work independently displays initiative and is a problem solver
Good Facilitator scheduling sessions and meetings
Usage of Minitab/Microsoft Powerpoint Excel and Word
Who we are
EY is a global leader in assurance tax transaction and advisory services Worldwide our 175000 people are united by our shared values and an unwavering commitment to quality. We make a difference by helping our people our clients and our wider communities achieve their potential.
At EY our inclusive work environment means that everyones opinion is valued. This enables us to provide better advice and ideas to our clients
which in turn helps you develop as an individual to achieve your potential and make a difference.
Required Experience:
IC
Key Skills
- Restaurant Experience
- Time Management
- Food Service
- Data Entry
- Customer Service
- Direct Support
- Computer Skills
- Serving Experience
- Medical office experience
- Dietary Department Experience
- Medical Terminology
- Phone Etiquette
About Company
EY proporciona servicios de Consultoría, Auditoría y finanzas, Impuestos y Estrategia y transacciones que ayudan a resolver los retos más difíciles de nuestros clientes y a construir un mejor mundo de negocios para todos.
