Commercial Card Client Application Support – Client Service Specialist IV
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Join a team dedicated to delivering world-class client experiences and innovative solutions.
As a Global Client Application Support Senior Specialist II within the Global Client Application Support team you will provide consultative support to both internal and external clients via phone and email addressing a variety of technical issues related to a wide range of web-based and internal applications. You will be responsible for troubleshooting file transmissions and automated reports identifying researching and resolving client issues and responding to client requests within strict service level requirements. Your role involves documenting triaging tracking and monitoring requests to ensure timely resolution all while adhering to the Five Keys principles to deliver a world-class client experience. Candidates should exhibit a high degree of professionalism possess outstanding customer service and technical skills be capable of working independently managing multiple projects and issues and maintaining a strong attention to this role you will serve as a central point of contact between our Global Corporate and Investment Banking clients and the Technology team.
Work Schedule:WHEM shift (9pm/10pm start time) weekends off; Work during US/PH Holidays
Job Responsibilities:
- Act as a liaison between our clients internal customers technology and product management
- Document triage communicate escalate and follow-up on client issues and requests
- Provide consultative support while promoting self-service for future client issues
- Share best practices to help clients optimize use of their card program services
- Provide a high level of intuitive problem analysis
- Support businesspartners in platform initiatives
- Perform in-depth end-to-end reviews of client issues on a regular basis and provide analysis and recommendations to managers and senior leadership
- Identify process improvements and own execution in some instances
Required qualifications skills and/or capabilities
- College degree or equivalent work experience
- Strong oral and written communication with peers and business partners
- Experience improving business processes workflow and procedures
- Solid analytical and organizational skills
- Able to effectively build relationships with internal business partners and peers
- Strong computer skills including Microsoft Office products such as Excel and Word
- Ability to work independently and also within a team
Preferred qualifications skills and/or capabilities
- Minimum 2 years of help desk or equivalent work experience
Required Experience:
IC
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
