Lending Servicing Specialist I
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Job Location:
Pine Bluff, AR - USA
Monthly Salary:
Not Disclosed
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
Its fun to work in a company where people truly BELIEVE in what theyre doing!
Were committed to bringing passion and customer focus to the business.
Support Specialist I is responsible for greeting customers answering all incoming calls and directing to appropriate department associate(s) and providing basic support to the department. Support Specialist I may perform light clerical duties. The position may be responsible for basic data input/customer information into the appropriate operating system verification for accuracy to comply with departmental procedures and regulations imaging/indexing and reviewing bank documents researching account records etc.
Essential Duties and Responsibilities
Answers all incoming calls and greets customers.
Maintains proper documents and supplies for department associates.
Inputs basic data/customer information in the core or appropriate system and verifies for accuracy to comply with departmental procedures and regulations.
Reviews files for internal or regulatory exceptions.
Scans and indexes documents into appropriate operating system.
Provides support and training to both internal and external customers.
Responsible for records administration.
Ensures all departmental documents and activities are performed in compliance with applicable laws regulations policies and procedures as applicable to this position including completion of required compliance training.
Performs other duties and responsibilities as assigned.
Qualifications
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required.
Skills
Ability to read and interpret documents such as procedure manuals general business correspondence and/or journals or government regulations
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to customers clients and other employees in the organization
Education and/or Experience
- HS Diploma/GED or
- 1 year applicable work experience
Computer Skills
- MS Office programs
Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a persons race color religion sex ancestry sexual orientation gender identity national origin covered veterans military status physical or mental disability or any other legally protected classifications.
Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
For more than 100 years, Simmons Bank has worked hard to help make our customers’ dreams come true - like buying a home, starting a business or simply having the ability to manage your money safely and securely, anywhere you happen to be.
