ServiceNow Business Analyst

San Ramon, CA - USA

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

ServiceNow Business Analyst

The Business Analyst (BA) acts as a critical liaison between business stakeholders and technology teams by analyzing business needs defining requirements and ensuring the successful delivery of solutions that drive business value. The role involves requirements elicitation process analysis documentation stakeholder management and support throughout the solution lifecycle.

Key Responsibilities

Business Analysis & Requirements Management

Engage with business stakeholders to understand business objectives challenges and requirements

Elicit analyze validate and document business functional and non functional requirements

Translate business needs into clear structured artifacts such as:

o Business Requirement Documents (BRD)

o Functional Requirement Specifications (FRS)

o User Stories & Acceptance Criteria

Ensure requirements are traceable throughout the project lifecycle

Process & Gap Analysis

Analyze existing business processes (As Is) and design optimized future-state processes (To Be)

Identify gaps inefficiencies risks and improvement opportunities

Support business process reengineering and transformation initiatives

Stakeholder Collaboration

Act as a single point of contact between business users product owners developers testers and vendors

Facilitate workshops requirement walkthroughs and design discussions

Manage stakeholder expectations and ensure alignment across teams

Solution Support & Delivery

Support solution design by providing clarifications to technical teams

Participate in sprint planning backlog grooming and reviews (Agile environments)

Assist QA teams with test scenarios UAT coordination and defect triage

Support post implementation activities and continuous improvement

Documentation & Governance

Maintain up to date documentation in line with organizational standards

Ensure adherence to internal controls compliance and audit requirements

Provide regular status updates reports and metrics to leadership

Required Skills & Qualifications

Core Skills

Strong experience in Business Analysis and Requirements Management

Excellent communication facilitation and stakeholder management skills

Expertise in documentation techniques and modeling tools

Ability to translate complex business problems into simple actionable requirements

Technical & Functional Skills (as applicable)

SDLC methodologies: Agile / Scrum / Waterfall

Tools: JIRA Confluence Azure DevOps Visio MS Excel PowerPoint

Experience with APIs data flows or system integrations (preferred)

Domain knowledge in BFSI / ITSM / ITOM / Digital Platforms (preferred)

Desired Competencies

Analytical thinking and problem-solving skills

High attention to detail and quality orientation

Ability to work independently and manage multiple priorities

Adaptability in fast paced changing environments

Strong customer and business focus

Nice to Have

CBAP / CCBA / PMI PBA certification

Experience with ServiceNow ERP CRM or core banking platforms

Exposure to automation AI or data analytics initiatives

Success Metrics

Accuracy and completeness of requirements

Stakeholder satisfaction

Timely delivery of project milestones

Reduction in rework and defects due to requirement gaps

Salary Range- $100000-$120000 a year

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ServiceNow Business Analyst The Business Analyst (BA) acts as a critical liaison between business stakeholders and technology teams by analyzing business needs defining requirements and ensuring the successful delivery of solutions that drive business value. The role involves requirements elicita...