IT Support Specialist
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Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Were in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here you lead with innovative thinking grow along with us and join the smartest team in the industry.
This type of workwork that changes the worldis what the tech industry was founded on. So if youre ready to seize the endless opportunities and leave your mark come join us.
THE ROLE
As an IT Support Specialist you will be the face of technology for our EMEA teams ensuring every Pure Storage employee has the tools to innovate from day one. You will champion the Hire-to-Retire lifecycle managing seamless onboarding and offboarding experiences while maintaining a high-performing hardware ecosystem across the UK and beyond. Collaborating closely with global IT functions and regional vendors you will bridge the gap between technical infrastructure and human productivity in a fast-paced high-growth environment.
WHAT YOULL DO
Own the Lifecycle Experience: Manage the end-to-end onboarding and offboarding process for the UK and EMEA regions ensuring new hires are provisioned with hardware and access to hit the ground running on their first day.
Drive Operational Excellence: Resolve Tier 1 hardware and software incidents across Mac OS X and Windows environments within established SLAs to minimize downtime for our global workforce.
Optimize Regional Logistics: Coordinate the procurement inventory management and shipment of IT assets across multiple countries (including Ireland South Africa and the UAE) ensuring local offices are fully equipped and scalable.
Modernize Support Workflows: Partner with global teams to identify automation opportunities in account provisioning and system management moving from manual tasks to scalable efficient IT services.
Champion Workplace Technology: Provide on-site and remote support for essential collaboration tools including Zoom Rooms A/V hardware and telecommunications to maintain a connected and professional office environment.
WHAT YOU BRING
Technical Troubleshooting Mastery: Advanced proficiency in supporting Mac OS X Windows 11 and mobile platforms (iOS/Android) coupled with experience managing cloud-based enterprise solutions like Google Workspace Okta and Slack.
Service Management Expertise: A strong background in IT Helpdesk operations using ITSM tools (preferably ServiceNow) and a deep understanding of hardware asset management from procurement to secure decommissioning.
Infrastructure & Security Knowledge: Practical experience with Active Directory endpoint security management (Crowdstrike/Zscaler) and MDM solutions such as JAMF or Airwatch to ensure data integrity and compliance.
Agile Problem Solving: The ability to independently manage multiple shifting priorities resolve escalations with professionalism and communicate technical updates clearly to both technical and non-technical stakeholders.
Office Presence: We are primarily an in-office environment and therefore you will be expected to work from the Staines/London office in compliance with Pures policies unless you are on PTO or work travel or other approved leave.
WHAT YOU CAN EXPECT FROM US:
- Pure Innovation: We celebrate those who think critically like a challenge and aspire to be trailblazers.
- Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortunes Best Large Workplaces in the Bay Area Fortunes Best Workplaces for Millennials and certified as a Great Place to Work!
- Pure Team: We build each other up and set aside ego for the greater good.
And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and company-sponsored team events. Check out for more information.
ACCOMMODATIONS AND ACCESSIBILITY:
Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this contact us at if youre invited to an interview.
OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:
Were forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isnt just accepted but embraced. Thats why we are committed to fostering the growth and development of every person cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.
Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
JOIN US AND BRING YOUR BEST.
BRING YOUR BOLD.
BRING YOUR FLASH.
Required Experience:
IC
Key Skills
- Fund Management
- Corporate Sales
- HR Recruitment
- Linux
- Airlines
About Company
Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expan ... View more
