Business Support Officer

London - UK

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

1 Month Contract with a Local Authority

Summary

The Business Support Officer plays a crucial role in providing frontline reception and administrative support within a busy Housing Options Service. This position is vital for ensuring a professional welcoming and efficient first point of contact for residents seeking housing support. The role involves managing enquiries offering guidance on available services and supporting officers by updating and maintaining information on bespoke IT systems thereby contributing to the effective delivery of the councils housing services.

Responsibilities

Handle incoming calls and emails from the public carers families and professionals regarding Adult Care services.
Use strength-based conversation techniques to understand customer needs and support positive outcomes.
Assess enquiries to determine urgency risk and appropriate referral routes including safeguarding concerns.
Provide clear information advice and guidance based on policies procedures and available support pathways.
Assist the HR Recruitment & Resourcing Team with administrative tasks such as scheduling interviews processing documentation and updating applicant records.
Maintain accurate and confidential records in HR systems supporting compliance with council policies and employment processes.

Requirements

Strong customer handling abilities with the confidence to manage challenging or emotional customer interactions.
Good general education (e.g. GCSEs or equivalent).
Strong communication organisational and interpersonal skills.

Additional Information

Working hours: 35 hours per week
Please note we work on bi-weekly payment
The role closes on 20th Feb 2026 apply ASAP.

Required Skills:

The Business Support Officer provides frontline reception and administrative support within a busy Housing Options Service Assist the HR Recruitment & Resourcing Team with administrative tasks such as scheduling interviews processing documentation and updating applicant records.

Required Education:

1 Month Contract with a Local AuthoritySummaryThe Business Support Officer plays a crucial role in providing frontline reception and administrative support within a busy Housing Options Service. This position is vital for ensuring a professional welcoming and efficient first point of contact for res...

1 Month Contract with a Local Authority

Summary

The Business Support Officer plays a crucial role in providing frontline reception and administrative support within a busy Housing Options Service. This position is vital for ensuring a professional welcoming and efficient first point of contact for residents seeking housing support. The role involves managing enquiries offering guidance on available services and supporting officers by updating and maintaining information on bespoke IT systems thereby contributing to the effective delivery of the councils housing services.

Responsibilities

Handle incoming calls and emails from the public carers families and professionals regarding Adult Care services.
Use strength-based conversation techniques to understand customer needs and support positive outcomes.
Assess enquiries to determine urgency risk and appropriate referral routes including safeguarding concerns.
Provide clear information advice and guidance based on policies procedures and available support pathways.
Assist the HR Recruitment & Resourcing Team with administrative tasks such as scheduling interviews processing documentation and updating applicant records.
Maintain accurate and confidential records in HR systems supporting compliance with council policies and employment processes.

Requirements

Strong customer handling abilities with the confidence to manage challenging or emotional customer interactions.
Good general education (e.g. GCSEs or equivalent).
Strong communication organisational and interpersonal skills.

Additional Information