Customer Service Specialist

About the role

As a Customer Service Specialist you will support Avery Dennisons customers by providing accurate and complete information that meets their needs. You will address customer inquiries requests and complaints to successful resolution or escalation including order management quality and lead times. You will proactively think ahead to anticipate needs opportunities and concerns from the customers you support and take action accordingly.

Key Responsibilities

• Address customer inquiries requests and complaints to successful resolution or escalation including order management quality and lead times.

• Understand Avery Dennisons products solutions and services and apply this knowledge in solving customer needs.

• Collaborate with multiple departments including sales order entry finance and operations to receive and share required information.

• Support the achievement of monthly and quarterly sales targets by supporting commercial teams or actively selling products.

• Proactively think ahead to anticipate needs opportunities and concerns from the customers you support and proactively take action accordingly.

Qualifications :

• Proven experience in problem solving and problem resolution within a customer-facing environment.

• Strong verbal and written communication skills including active listening.

• Detail-oriented with the ability to maintain accuracy while following standard operating procedures.

• Ability to create and leverage connections across different departments to meet customer requirements.

• Resilience and adaptability to handle complex customer inquiries and changing priorities.

Additional Information :

What we offer

What We Offer Heres a glimpse of the great benefits you can expect:

• Health & Financial Security: Enjoy Health and Life Insurance a Cash Health Plan and a Pension.

• Time Off & Flexibility: Benefit from 25 vacation days plus statutory bank holidays Parental leave family-friendly policies and Flexible working arrangements including shift working.

• Well-being & Development: Access to our Employee Assistance Program our Wellbeing Policy and Indivudual Development Discussions for your career growth.

• On-site Perks: Take advantage of free onsite parking free to use electric car charge points a Cycle to Work scheme and a comfortable on-site break area.

Why join Avery Dennison

We are a global materials science and digital identification solutions company with locations in over 50 countries and approximately 35000 employees worldwide. As a science and innovation company we believe that diverse teams are stronger teams. We are committed to fostering a culture of curiosity and courage where you can grow your career with a company that has innovation in its DNA. Founded on creating real-world impact to enable a better future we strive to provide an open collaborative culture where diversity of thought is encouraged and respected. Hear from our employees about what its like working at Avery Dennison. Learn more at . Our Thermopatch Sports location moved into in March 2025 is a brand new state of the art collaborative and dynamic environment that supports our Apparel division and employs approximately 30 talented individuals. Here we produce Heat Transfer Labels for world-class brands such as Arsenal FC.. Key functions at this site include Production Application Distribution Sales Customer Service Finance EHS and Supply Chain offering diverse career paths and opportunities for growth.

Equal Opportunity Employer

Avery Dennison is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability protected veteran status or any other protected status. If you are unable to use our online application process due to a disability please contact us to request an accommodation at In the EMEA region we foster an inclusive culture through active Employee Resource Groups (ERGs) like Elevate Unite and our Mental Health group. Please visit our DE&I page to learn more about our Diversity Equity & Inclusion approach.

Remote Work :

No

Employment Type :

Full-time