Manager, Service Engineering

JOIN THE TEAM THATS POWERING PROGRESS

Building cities. Driving commerce. Fueling Progress. For over 100 years Allison has powered the vehicles and technology that move our world forward.

What powers us Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today were driving progress everywhere because we employ top talent both the Allison Transmission and Allison Off-Highway Drive and Motion Systems business units our team strives to Improve the Way the World Works.

Learn more about this role and how you can begindriving your career forward!

Benefits:

The below list features some of the benefits currently available. Eligibility may be subject to the terms and conditions of governing documents and available benefits may be subject to change at the companys discretion.

• Choice of medical plans with prescription coverage

• Employer HSA contribution

• Dental & Vision Insurance

• Paid Parental Leave

• Short & Long-Term Disability

• Other voluntary benefits including: Critical Illness Hospital Indemnity Identity Theft Protection and Pet Insurance

• 401K with generous Company match & contribution

• Accrued Paid Time Off

• 12 Paid Holidays 1 Floating Holiday

• Robust employee wellness program

• Tuition assistance program

Job Description:

Job Description Summary:

As a member of Allisons Customer Support and Service Engineering team the Manager Defense Service Engineering will lead a team of Service Engineers focused on defense cross-drive transmission field support. The team is responsible for serviceability of Allison products including technical support authoring of technical manuals and developing repair / maintenance strategies. The Manager Defense Service Engineering will track program deliverables and prioritize and assign resources to meet those deliverables which includes a leadership role in the development of Allisons global cross-drive support network.

Key Responsibilities:

• Managing Allison cross-drive field support responsibility to set the same benchmark we maintain with other products
• Developing and leading a team of Service Engineers to achieve organizational and departmental objectives
  • Assigning work responsibilities and balancing workload
  • Reviewing and approving travel requests / expense reports
  • Conducting semi-annual performance reviews and implementing development plans
• Tracking milestones and deliverables related to service of Defense programs through Allisons New Product Development process
  • Including ongoing support of existing products for new defense programs
  • Supporting Defense Sales on the front end of the process to review contracts while scoping against departmental capacity
• Supporting investigation of product-related issues through Allisons Defense Product Improvement Team
• Preparing and presenting status reports sometimes to executive staff of service impacts to the Global Channel Service and Aftermarket teams
• Representing Global Channel Customer Support and Service Engineering and Aftermarket on cross-functional teams providing input on the service perspective of new product launches and proposed product changes
• Assisting the Global Customer Support team with establishing strategic global service centers to maintain and repair Allison cross-drive transmissions
  • Building relationships with these service centers to improve processes (reducing downtime) and glean information on common failure modes used to review cross-functionally for potential product improvements
• Reviewing and publishing technical documentation such as Service and Troubleshooting Manuals
• Ensuring that necessary tools and diagnostic equipment are developed and made available to the global service centers
• Working with the Allison Aftermarket team to ensure that required service parts are available
• Refining and continuously developing Allisons global cross-drive service support strategy

Competencies and Behaviors:

• Acts with honesty and transparency surfacing issues and solutions to senior management
• Keeps confidences
• Treats direct reports fairly and actively engages and listens
• Gathers firsthand customer information and uses it for improvements in products/processes/services
• Looks to delight customers
• Can be decisive and act when the total picture is not clear
• Monitors workload of the team and supports equal and fair treatment for all
• Is seen as a team player and cooperates with others within and outside functional area to achieve goals

Qualifications:

• Bachelors degree in technical or business field preferred.
  • Equivalent work experience considered.
• Strong technical and mechanical skills necessary for effective troubleshooting and technical document development.
• Leadership skills to manage a team of professionals
• Ability to collaboratively influence others (internal and external) to achieve organizational goals.
• Must be a U.S. Person or individual otherwise eligible to be authorized to work with export-controlled items or data or perform services on military vehicles.

Experience:

Required:

• 5 years professional experience required
• Strong technical knowledge and analytical skills
• Ability to develop rapport build trust and create value in relationships with team members
• Ability to work with teams across different international regions and cultures
• High standard of communication / presentation skills in English language written and oral

Preferred

• Military experience
• Experience with heavy-duty or military vehicle applications
• Experience in program management with PMP Certification

Travel Requirement:

• Ability to travel up to 25% of the time sometimes internationally

Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age race color sex religion creed national origin disability sexual orientation gender identity/expression or veteran status.

If you are an individual with a disability or a disabled veteran requiring assistance and/or reasonable accommodations reviewing any of the careers information please contact us at .

Please note that Allison Transmission will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Allison Transmission will not solicit money or banking information from applicants.