NetSuite ERP Sr. Principal Consultant (APAC)

Come and join us! At Oracle NetSuite we believe the cloud is here to stay and so do our 20000+ customers. We believe businesses should not be bogged down by the overhead of bulky data centers and expensive personnel to run it all. Businesses need to be lean efficient and agile. NetSuite is practically redefining business around the globe by providing a cloud-based unified system that delivers outstanding capabilities to drive business forward. Founded in 1998 as THE cloud ERP pioneer Oracles NetSuite global business unit has transformed the business operations of our customers without the high costs and inefficiency of on-premise systems.

At Oracle NetSuite we work hard and we work thoughtfully. We hire steadfast competitors. We hire individuals that are daring trail blazers. Oracle NetSuite employees take the hill we prefer action over inaction we are diligent in our mission and we pause only to celebrate our success. And we DO celebrate because if you dont have fun along the way then whats the point

Career Level - IC3

Come and join us! The Consultantposition is responsible for the delivery of implementation services for NetSuite customers in a post-sales environment. Working with the rest of the Professional Services department this position will quickly assess customer needs develop innovative plans to solve their problems and implement these plans to the customers satisfaction.

Key Responsibilities
Provide implementation services to new and existing customers

• Document and validate customers business requirements and map to NetSuite functionality
• Configure/customize NetSuite application to meet customers business requirements
• Conduct personalization sessions (on-the-phone and in-person) and document with meeting minute summaries
• Attend internal project meetings and provide status on progress of activities and deliverables

Contribute to internal PS initiatives

• Document solutions and contribute to solutions repository
• Document Leading Practices and share with PS practice
• Participate in SME program in area(s) of interest and expertise

Focus on Continuing Education

• Contribute to internal PS knowledge share; Review posted feedback continuously
• Participate in Continuing Education sessions
• Be fully versed on functionality released with each new product upgrade

Problem Solving

• Works on problems of diverse scope where analysis of data requires evaluation of numerous factors
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions
• Document solve and raise Support issues outside defined parameters
• Demonstrated experience in translating customer business requirements into workable business solutions either as a software solution or a re-engineering initiative
• Ability to resolve routine issues per defined parameters and procedures and escalate when necessary
• Ability to document reusable solutions

Autonomy

• Works fairly independently
• Ability to influence customers to modify current business practices as required
• Ability to lead scope and expectations with the customer

Decision Making

• Generally receives guidance and direction from other project resources (Senior Principal Consultant Consulting Technical Manager Project Manager Team Lead and PL
• Ability to engage in the Sales process with some guidance from Management

Interpersonal Skills

• Strong written and verbal communication skills
• Strong presentation skills
• Ability to establish credibility and rapport with internal and external customers
• Ability to work within project teams and collaborate cross-departmentally
• Ability to communicate effectively with functional and technical resources

Soft Skills

• Customer relationship savvy and strong consulting skills
• Can spearhead multiple projects

Technical Skills

• Mastery of Microsoft Office Products
• Experience with software in a SaaS environment including any experience with Accounting/ERP CRM and Ecommerce
• Some consulting experience
• Ability to effectively implement an ERP SFA/CRM or Ecommerce Solution
• Understanding of common industry standard business practices such as ERP SFA/CRM or Ecommerce
• Understanding of different industries and how NetSuite applies to the customers business practices

Career Level - IC3