Sr. Manager Service Support
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Job Location:
Mandaluyong - Philippines
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
At Vertiv we dont just hire talentwe cultivateleaderswho driveinnovationand engage teams to pushthe limitsof criticaldigitalinfrastructurewearescalinguptomeetthedemandsof AIdata centersandnext-gentechnologyandweneedboldhigh-performingindividualslikeYOUtotakeustothenextlevel.
Why Vertiv
High-PerformanceCulture:Weempoweryoutothinkbigexecutewithexcellenceanddeliverimpact.Our performance-driven mindsetrewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awardsare given annually to recognize top talent moving the needle forward.
LeadershipWithoutLimits:LeadershipatVertivgoesbeyondjusttitlesitsaboutaccountabilitytrustand ownership. Our leaders engage and drivewith collaboration innovation and customer-centric thinking setting the foundation for an action-focused culture.
LimitlessGrowth&Learning:rotationalprograms or high-impact projects youll have the opportunity to expand your expertise and grow your career.
APlaceforEveryone:Ourcommitmenttoinclusionensuresthatallemployeesuniquestrengthsand perspectivesarevalued.Yourvoicemattersyourgrowthisprioritizedandyoursuccessiscelebrated.
POSITION SUMMARY
The Senior Manager for Services Operations is a strategic operations leader accountable for the end-to-end performance of Services Operations driving measurable business outcomes through disciplined execution a customer-first service mindset and operational excellence. The role integrates people leadership process maturity stakeholder partnership and governance to deliver scalable high-quality and cost-effective service operations aligned with enterprise strategy.
As the integrator across Services functions this role ensures the organization operates as a high-performing scalable team aligned with global service strategy customer commitments and Vertiv Operating System (VOS) principles. The Senior Services Operations Manager balances strategic leadership with operational rigor strengthening service delivery enabling continuous improvement and advancing long-term capability maturity.
JOB RESPONSIBILITIES
End-to-End Services Operations Ownership
Own and drive the overall operational performance of Services Operations ensuring alignment to business priorities customer commitments and global service strategy.
Translate enterprise and regional objectives into clear operational plans performance targets and execution roadmaps.
Ensure operational readiness scalability and resilience to support volume growth transitions and evolving service demands.
Stakeholder Partnership & Cross-Functional Alignment
Serve as a strategic partner to global and regional stakeholders ensuring strong alignment across Services functions and key business partners including Finance HR Quality IT and other enabling teams.
Lead operational governance forums performance reviews and executive updates with clear insights and recommendations.
Balance competing priorities while maintaining focus on business outcomes customer impact and operational sustainability.
People Leadership & Organizational Capability
Accountable for building and developing a high-performing Services Operations organization with a focus on leadership capability talent progression and long-term succession strength.
Drive workforce planning capacity optimization and skills readiness in partnership with HR Finance and Talent Acquisition.
Establish a culture of accountability engagement and ownership aligned with Vertivs leadership behaviors and High-Performance Culture.
Process Excellence & Operational Governance
Own Services process governance standardization and performance management to ensure consistent high-quality execution.
Champion continuous improvement through VOS Lean and CI practices driving measurable gains in efficiency quality and cost.
Ensure audit readiness risk mitigation and disciplined operational governance across Services Operations.
Monitor service quality SLA adherence and operational KPIs proactively addressing risks and performance gaps.
Partner with stakeholders to resolve escalations and continuously enhance customer experience.
JOB QUALIFICATIONS
Bachelors degree in business Engineering Operations Management or a related field required
MBA or equivalent advanced degree is a plus
1015 years of progressive experience in Services Operations Operations Management or Global Business Services
Minimum 5 years in senior people leadership roles leading managers and multi-layered teams
Proven experience owning end-to-end operational performance in a shared services environment
Demonstrated success driving business outcomes through operational excellence process standardization and continuous improvement
Experience leading organizational change transformation initiatives and capability-building programs
Strong background working within matrixed global organizations and partnering with senior stakeholders
Advantageous Experience
Exposure to technology enablement automation and digital transformation within operations
Experience with Lean or Continuous Improvement frameworks
Prior involvement in transitions scale-up operations or multi-function support models
Background in Services Operations and/or experience in an outsourcing or Global Business Services (GBS) environment
COMPETENCIES
Strategic Operations Leadership
Organizational Rigor
Stakeholder & Change Management
Risk Management & Operational Governance
Technology Enablement & Digital Adoption
Data-Driven Decision Making
People Development & Talent Management
Process Excellence & Continuous Improvement Governance
The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: . . Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
Customer Focus
Operational Excellence
High-Performance Culture
Innovation
Financial Strength
OUR BEHAVIORS
Think Big and Execute
Act With Urgency
Own It
Drive Continuous Improvement
Promote Transparent and Open Communication
Learn and Seek Out Development
Foster a Customer-First Mindset
Lead by Example
Required Experience:
Manager
Key Skills
- MAC
- Active Directory
- Service Support
- End user
- Access Points
- trouble tickets
- OS
- Linux
- Project Management
- Service Management
- Service Quality
- Setup
- Service Desk
- hardware
- Software Applications
About Company
Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need s ... View more
