Consultant CSM
Share
Job Location:
Quezon City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
DXC Technology is a Fortune 500 Global IT Services Leader and is ranked at 152.Our more than 130000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services that transform global businesses. We deliver excellenceforour customerscolleaguesand communities around the world.
Accelerate your career and reimagine the possibilities with DXC!
We inspire and take care of our people. Work in a culture that encourages innovation and where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. Leverage technology skills and deep industry knowledge to help clients. Work on transformation programs that modernize operations and drive innovation across our customers entire IT estate using the latest technologies in cloud applications security IT Outsourcing business process outsourcing and modern workplace.
At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances.Werecommitted to fostering an inclusive environment where everyone can thrive.#DXCSMARTFirst
Roles and Responsibilities:
Solution Design & Delivery
- Lead the design and implementation of ServiceNow Customer Service Management (CSM) solutions following industry and platform best practices.
- Configure and customize CSM applications including Case Management Agent Workspace Playbooks Knowledge Management Portal SLAs Workflows and Integrations.
- Develop technical solutions using Flow Designer Business Rules Script Includes UI Policies Client Scripts and Service Portal.
Client Engagement
- Conduct workshops to gather and validate requirements understand business processes and translate them into functional and technical specifications.
- Provide expert guidance on ServiceNow capabilities and recommend enhancements to optimize service operations.
Technical Leadership
- Serve as the technical lead for CSM projects ensuring solution quality maintainability and scalability.
- Review technical designs and provide mentorship to junior consultants and developers.
- Ensure alignment with ServiceNows architecture security and development standards.
Integration & Data
- Design and implement integrations between ServiceNow CSM and external systems (CRM telephony ERP email etc.) using IntegrationHub REST/SOAP APIs and other integration tools.
- Support data migration activities including mapping transformation and validation.
Quality & Governance
- Perform unit testing support UAT and ensure all delivered solutions meet acceptance criteria.
- Produce and maintain technical documentation design specs and operational guides.
Education and Experience Required:
- 5 years of hands-on ServiceNow development and configuration experience.
- Strong expertise specifically in ServiceNow CSM (mandatory).
- Proficiency with JavaScript ServiceNow scripting and configuration.
- Experience with Agent Workspace Case Management Playbooks Knowledge Service Portal and SLAs.
- Solid understanding of integrations and REST/SOAP API frameworks.
- ServiceNow certifications such as:
- Certified System Administrator (CSA)
- Certified Implementation Specialist CSM (CIS-CSM) (strongly preferred)
- Additional certifications are a plus (CAD ITSM ITOM Integration Hub etc.).
- Strong communication and stakeholder management skills.
Other Qualifications/Skillsets:
- Experience working in consulting or professional services environments.
- Exposure to ITIL frameworks and service management best practices.
- Experience with other ServiceNow products (ITSM FSM IRM etc.) is an advantage.
- Ability to lead workshops drive solution discussions and manage client expectations.
What awaits you in DXC:
Health Insurance (HMO) for you and dependents upon hiring
Life Insurance coverage from day 1 of employment
15 - 20 Days Vacation and 15 Days Sick Leave
Expanded maternity leave up to120 daysand Maternity Benefits
Expandedpaternity leaveup to30 days
Non-Taxable Allowance (De-minimis)
Company-sponsored trainings upskilling and certification
SMART First Working Arrangements
Healthy and Encouraging Work Environment
Recognition and Pay for Performance Culture
Supplemental Pay (Standby/Shift)
Retirement Program
Employee Assistance Program
If you are motivated to deliver excellent results want to grow your career and make a difference come join us.
At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.
Required Experience:
Senior IC
Key Skills
- Sales Experience
- Direct Sales
- Hyperion
- Financial Services
- Financial Concepts
- Banking
- Oracle EBS
- Securities Law
- Peoplesoft
- Oracle
- Financial Management
- Workday
About Company
Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology boasts a long and proud history of innovation, service and value. In 1959, computer analysts Roy Nutt and Fletcher Jones pooled $100 to form CSC, providing computer manufac ... View more
