Senior Analyst Customer Success Generalist

About This Job 

We want to change the world. Your work can redefine whats possible for both our clients and your career. Connecting the dots between our pioneering teams and our ambition as insight experts your work will matter. The role will be within the On-Premise customer success team. You will run collaboratively the set-up & the execution of local a multi-country projects with strategic client impact. With the aim of delivering value to clients and generating satisfaction through high-level data and insights. 

Responsibilities 

You will be an extension of the On-Premise customer success team and supporting them through: 

• Insight creation and analysis through brief creation retrieving the data analysing the data storyboarding and deck creation.
• Customer support activities like data issues data pulls methodology questions Database Set Up change requests and product coding questions.
• Delivery of ongoing or ad hoc report creation become a Discover and reporting expert. 
• Be a contributor to the teams KPIs through the Quarterly Business Objectives (QBO) process ensuring all deliverables are Process Quality Requirement (PQR) compliant to maximize NPS and TNPS scoring. 

Be a contributor to the teams KPIs through the QBO process ensuring all deliverables are PQR compliant to maximize NPS and TNPS scoring. 

Qualifications :

• 1-3 years of experience with demonstrated expertise in data analysis and application to client related business issues.
• Experience in collaborating on projects and maintaining positive client relationships through value delivery.
• Strong analytical mind and proficiency in a range of software and digital tech 
• Fluency in English strong communication skills with experience in building presentations
• Knowledge of the On Premise/Horeca industry is beneficial 

Additional Information :

What We Offer:

• Work in an international inspiring company
• Very well equipped offices with free coffee
• Cafeteria package
• Private health insurance
• Participation in discounted e-carsharing program (GreenGo)
• Mentoring - Mentee Program
• Internal Recognition Program
• Free LinkedIn Learning access that helps you discover and develop business technology-related and creative skills through over 20000 courses available in 7 languages.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time